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David Kuo Vincent Yang

Prototype a Performance Management System for Linking Performance Measurement and Case-based Knowledge. David Kuo Vincent Yang. 1. Introduction. What and how should an employee do to make contribution to his company? What to do? Management by objectives (Drucker, 1954)

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David Kuo Vincent Yang

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  1. Prototype a Performance Management System for LinkingPerformance MeasurementandCase-based Knowledge David Kuo Vincent Yang 1

  2. 1. Introduction What and how should an employee do to make contribution to his company? What to do? Management by objectives (Drucker, 1954) Performance measurement, e.g., Balanced scorecard (Kaplan & Norton, 1996) How to do? Organization learning Knowledge Management Lack of certain adequate scope cost the enterprise considerably much difficult to make sure cost-effectiveness of knowledge Our goal To develop a framework for enterprises to undertake performance measurement and knowledge management integrally, and cost-effectively 2

  3. 2. The performance management framework 3

  4. 2. The performance management framework Performance measurement Target of each performance indicator can be set considering historical data, plan for the future or benchmarking IT system is needed to provide the employee with target value and actual values Case-based knowledge Definition: Successful improvement experience recorded by an enterprise Major index: Performance indicator Secondary index: Author Employee Plan: Query the related experience and the author in case-based knowledge, refer to the experience and make plan of his own Do: Executes his improvement plan Check: If new knowledge is created? Action: put his/her explicit knowledge into the database of case-based knowledge 4

  5. 3. Develop prototype of the performance management system Architecture of the performance management prototype system 5

  6. 3. Develop prototype of the performance management system Demonstration for the performance management prototype system 6

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