Maintaining the Built Environment. Real World Issues, Needs and Challenges for Facilities Management in Healthcare J. Darrel Hicks, BA, R.E.H., C.H.E.S.P. Director of Environmental Services, St. Luke’s Hospital, Chesterfield, Missouri. Objectives of Session.
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Real World Issues, Needs and Challenges for Facilities Management in Healthcare
J. Darrel Hicks, BA, R.E.H., C.H.E.S.P.
Director of Environmental Services, St. Luke’s Hospital, Chesterfield, Missouri
Baby Boomers Like Sir Michael Edward “Mick” Jagger, born July 26, 1943, soon to be eligible for Medicare. Savvy consumers will know how your hospital ranks in several categories. Give them the BEST experience possible.
“Employees need to believe that their organization has the right purpose. They want to know that their job is worthwhile. They want to make a difference. The best ways to help staff understand the importance of their actions and behaviors are to always connect back to purpose, communicate at all levels, and recognize behaviors you want to be repeated,”-Quint Studer
“Satisfied physicians are as important to a great hospital as satisfied employees and satisfied patients. Leaders play a critical role in ensuring the five main physician satisfiers are hardwired:
Quint Studer, “Hardwiring Excellence”