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City of Oxford Fire Frequent Flyer. 55 year old female Hx . –COPD, Psyc Issues 2 pack a day smoker Usually call once and refuse, then call back within 24 hours Usually uncooperative. Between July of ’09 and March of ’13 12 EMS calls Not bad, right?. Calls for service. 2008-2013

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city of oxford fire frequent flyer

City of Oxford FireFrequent Flyer

55 year old female

Hx. –COPD, Psyc Issues

2 pack a day smoker

Usually call once and refuse, then call back within 24 hours

Usually uncooperative

calls to pd
2008-2013
  • 274 calls for service
Calls to PD
suggestions
Increase communication between Fire, EMS, Police, Hospital and Social Services to get the correct agency involved
  • Focus on the positive when deal with patient – I am going to help you in a different way, take care of you here and avoid the lengthy ER visit
  • Change the mindset of EMS providers – teach them to educate the patient and refer to the proper agency, not just transport to hospital
Suggestions
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