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Dependent Eligibility Audit

Dependent Eligibility Audit. Elaine Phelps Director, Employee Benefits and Services. Dependent Eligibility Audit. What? Why? Who? When? Where?. Dependent Eligibility Audit . Communications - Prior to Audit

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Dependent Eligibility Audit

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  1. Dependent Eligibility Audit Elaine Phelps Director, Employee Benefits and Services

  2. Dependent Eligibility Audit • What? • Why? • Who? • When? • Where?

  3. Dependent Eligibility Audit • Communications - Prior to Audit • To date, seven general communications beginning April 21 (letter, listservs, newsletter) • Description of audit on Benefits Listserv this week • Personal letter one week prior to launch • Email two days prior to launch • September 27 Audit Web site opens • FAQs & Answer Center available on launch date

  4. Dependent Eligibility Audit • Communications - After Launch Date • Supervisors remind employees • Reminder letter to be sent 15 days into audit • Broadcast telephone reminder to occur 2-3 days before close of Web site • Immediate feedback to employees at completion of audit whether dependents are eligible or ineligible

  5. Questions? • Elaine Phelps • Phone: 277-1852 • Email: ephelps@unm.edu • Joey Evans • Phone: 277-0658 • Email: jevans2@unm.edu

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