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Questions Are The Answers!

Questions Are The Answers!. Question Styles. Closed Need only a one or two word reply. Like true/false, or yes/no. Don’t use too many, too often – it will feel like an interrogation by the police. Open Promote answers of more than a few words. Ask for explanations and elaborations.

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Questions Are The Answers!

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  1. Questions Are The Answers!

  2. Question Styles • Closed • Need only a one or two word reply. • Like true/false, or yes/no. • Don’t use too many, too often – it will feel like an interrogation by the police. • Open • Promote answers of more than a few words. • Ask for explanations and elaborations. • Keep the conversation flowing.

  3. Sample Questioning Techniques • A friend tells you that they just arrived home from France. • Come up with a list of 3 open questions, and 3 closed questions, asking them about their trip.

  4. Possible answers • Closed • Are you glad you went to France? • Which French town was your favourite? • Both • What was the weather like in France? • Open • How did you communicate in French? • In what way was the food there different from what we have here?

  5. Exploring • Obtain the most accurate & valuable answers • Assist in clarifying information to avoid miscommunication • Can have open or closed answers • e.g. “Why are you buying from Office National?” might have a range of answers, like the following: • “Their prices are better.” • “They offer same day delivery.” • To be more specific: • eg. “What do you like about buying from Office National?”

  6. Leading • Prompt the respondent to answer in a particular way • Resulting in false or slanted information • Often used to court • Looking for agreement to the question e.g. “It’s best to get the newsletter by email, don’t you think?” e.g. “The new intranet is not very effective, is it?”

  7. Questions on Questions • You are working as a sales assistant for JLJ Supplies. For each of the following scenarios write one open, one closed, one exploring and one leading question that you would ask the customer. • A customer has told you that she wishes to purchase an iPhone. • The customer who purchased an iPhone wants to return it, as she says it is not working.

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