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8 th National e-Governance Conference Bhubaneswar, 2005 Capacity Building for e-Governance. Summary of the Conference. R.Chandrashekhar, Joint Secretary (E-Governance) Department of IT, Government of India. Inaugural Session : 3 rd Februrary.

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8 th national e governance conference bhubaneswar 2005 capacity building for e governance

8th National e-Governance ConferenceBhubaneswar, 2005Capacity Building for e-Governance

Summary of the Conference

R.Chandrashekhar, Joint Secretary (E-Governance)Department of IT, Government of India

Inaugural session 3 rd februrary
Inaugural Session : 3rd Februrary

  • Inaugurated by Union Minister C & IT with CM, Orissa as Chief Guest and Secy DIT present.

  • Minister C&IT reiterated the commitment of GOI to e- governance in the NCMP

    • Rapid introduction of e-governance through NEGAP

    • Develop basic e-governance infrastructure through State Wide Area Networks and State Data Centres

    • Improve availability of services in rural areas thru Common Service Centres.

  • Build capacity to provide integrated service delivery

    • Use private. sector resources wherever required

Issues discussed
Issues Discussed


  • Milestones Achieved and Milestones Ahead

  • Capacity Building for e-Governance

  • Institutional and Organizational Frameworks for enabling e-Governance

  • Public Expenditure Management

  • Learnings from Pre-Conference Workshops

  • Capacity Building at State Level

  • Capacity Building at Local Government Level

  • Project Management from Conceptualization to implementation

  • Technical Issues and Management of Capacity Building Interventions

Negap approach
NEGAP Approach

  • Focus on Public Service Delivery & Outcomes

    • Process Re-engineering & Change Management are critical

    • Radically change the way government delivers services

  • Centralized Initiative, Decentralized Implementation

  • Standardize, Localize & Replicate

  • Project Implementation in Mission Mode

    • Each department to select & empower Mission Implementation Teams

  • Effective Public Private Partnership is crucial

  • Think Big, Start Small and Scale Fast

Negap implementation strategy
NEGAP: Implementation Strategy

  • All services supported by 3 infrastructure pillars to facilitate web-enabled Anytime, Anywhere access

    • Connectivity: State Wide Area Networks (SWANs)/NICNET

    • National Data Bank/ State Data Centres ( SDCs)

    • Common Service Centres (CSCs) primary mode of delivery

  • Standardization of core policies & practices to ensure

    • Integration of services & Interaction between applications

Gist of deliberations part i
Gist of Deliberations … Part (i)

  • Need for clear service goals and levels & for projectization

  • Service goals not achievable without substantial process reengineering, change & project management

  • Political & administrative.buy-in needed at the highest level

  • Service orientation and integrated service delivery present big increase in aspiration level

  • Need to use private sector capabilities & PPP models

  • Huge capacity gaps in government at all levels

  • Build able e-governance champions, teams, institutions

Gist of deliberations part ii
Gist of Deliberations … Part (ii)

  • Need to replicate successful projects

    • Need to use off-the-shelf solutions wherever feasible

  • Need to utilize existing infrastructure and create Government Call centers

  • Need for e-governance to keep pace with law and law to keep pace with technology

  • Adopt IT to move towards accrual based accounting

    • study and adopt such successful Public Exp. Management solutions from other countries

  • Need for interoperable framework and standards

  • Leverage mobile governance for accessing services

Gist of deliberations part iii
Gist of Deliberations … Part (iii)

  • Need for systematic assessment and evaluation of projects

  • Projects need to be citizen centric and not department centric

  • Need for change management : government functionaries, elected representatives as well as citizens

  • People pressure will prevent reversion from successful projects

  • Disaster management systems need to be implemented

  • Need to address local language issues

  • Use EG for targeted Government subsidy delivery & minimize leakages

Gist of deliberations part iv
Gist of Deliberations … Part (iv)

  • States to work out specific projects, goals, timelines, capacity gaps

  • Use ACA of PC (04-05) to build capacities in

    • Project formulation and appraisal

    • Change Mgmt. Including Process Reengineering

    • Project/ Program Management

    • Financial structuring & Bid process Mgmt.

    • Technology

  • Industry offered to set up Task Force to prepare a compendium on Process Reengineering & scalable solution frameworks

Gist of deliberations part v
Gist of Deliberations … Part (v)

  • Source HR for internal capacities (for policy, strategy, outsourcing projects/ consultancies not for execution) from

    • Govt.

    • Private sector on contract where needed

    • Use existing/ new State level agency as vehicle

  • Need for training for e-gov champions, CIOs

  • Create institutional capacities

    • State level Committee headed by CS to drive program

    • States to formally designate State CIO, CTO

    • Dept.CIO,CTO, internal structures as needed to drive project

Networked india
Networked India

  • National Data-Bank

  • Secure, Reliable, Accessible

Common service centres cscs
Common Service Centres (CSCs)

  • Common Service Delivery Centers

    • Target: To reach 100,000 villages by 2007

    • Every village covered directly or thru adjoining village

      • Honeycomb pattern - 6 adjoining villages can access CSC

    • Public and Private Services

      • Including collection of payments for government / utilities

    • Entrepreneurship model for implementation

    • Aggregation of services for viability

    • Guidelines for Government Support by January 2005

    • Post Office / Panchayat Infrastructure to be leveraged