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CCMS e-Trainer Providers

CCMS e-Trainer Providers

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CCMS e-Trainer Providers

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  1. CCMS e-TrainerProviders December 2015

  2. Welcome • Welcome to December’s CCMS e-Trainer. • CCMS e-Trainer focuses on the training and support we offer in the run-up to mandatory use of the Client and Cost Management System (CCMS). • This issue includes: • User statistics • Info on online modules • A reminder about training resources • A recap on recent news / developments • A spotlight – on show cause notifications • A list of contacts 60 days to go until 1 February 2016 when CCMS becomes mandatory

  3. CCMS user statistics • Just under 1,200 providers have used the system • You’ve submitted around 67,000 cases • Around 60% of applications now come via CCMS Last week alone, we received around: • 1,200 applications • 4,000 bills

  4. Online training use and survey results Our Online Training modules continue to be popular. This table lists the number of sessions we’ve offered and the number of providers who have booked places (2nd to 23rd November).

  5. Training Resources Visit our handy Quick Guides Book on an online training module Dial into a Q&A drop in session between 4:00 and 5:00 p.m. Monday to Friday. Tel: 0800 783 6004 Participant pin: 56851976 BRAND NEW: Interactive training modules Visit the dedicated webpage at: http://ccmstraining.justice.gov.uk/training-resources

  6. Spotlight on a process • How do I respond to a show cause notification? • You get a notificationwhen there is a show cause on a certificate • In the notification there will be a downloadable attachmentexplaining the show cause • You must provide a notification response from the notification screen • Go to available actions for the case • Select the submit case query option • Select general case query as the type of request you are making • Explainthat you are responding to a show cause and provide your response • Submit the query to the LAA • For more information on this process please see our quick guide: http://ccmstraining.justice.gov.uk/__data/assets/pdf_file/0009/7839/Responding-to-a-Show-Causev2.0.pdf

  7. Contacts