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CRM Professional Service a brief look at its meaning and value today!
Brief look! • Since historical times we see the usage of CRM professional services, from the friendly milkman to the hassling street vendor. • Though the path of conduct may have changed over the years, the goals of the CRMhave not! • Customer Relationship Management (CRM) is a systematic formal way to make a customer’s life process smooth and efficient
CRM Management Activities • defining the internal standard operating procedures • documenting methodologies • keeping logs of inventories • catering to your clientele needs, to receive an overall positive outcome.
Pros of CRM Professional Services • Improved Customer Service • Increased Revenues and Loyalty • Better inter-personal communication between firms • Efficient and Simplified Marketing
CRM Professional Services Challenges • The clientele should be able to easily access the data at their convenience! • Care should be taken as to not to enter the ‘Dark Side of CRM’ • Delivering a cross channel CRM platform • Extending CRM service across social media, call centers, contact center automation and real time delivery of Location Based Services are the need of the day.
Contacts info@consultgeek.com (678) 538 6222 http://www.consultgeek.com