slide1 l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Tony Mazzullo President and CEO Veramark Technologies, Inc PowerPoint Presentation
Download Presentation
Tony Mazzullo President and CEO Veramark Technologies, Inc

Loading in 2 Seconds...

play fullscreen
1 / 14

Tony Mazzullo President and CEO Veramark Technologies, Inc - PowerPoint PPT Presentation


  • 546 Views
  • Uploaded on

Tony Mazzullo President and CEO Veramark Technologies, Inc Telecom Expense Management Telecom Expense Management (TEM) Business issues driving TEM A TEM Maturity Model Using the TEM Maturity Model

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Tony Mazzullo President and CEO Veramark Technologies, Inc' - victoria


Download Now An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

Tony Mazzullo

President and CEO

Veramark Technologies, Inc

Telecom Expense Management

telecom expense management tem
Telecom Expense Management (TEM)
  • Business issues driving TEM
  • A TEM Maturity Model
  • Using the TEM Maturity Model

“TEM savings are always greater than TEM outlays (a ratio of 2:1 is usually achievable), with full payback in the first year.”

Gartner

Cost Cutting in Enterprise Telephony, June 2008

business issues driving tem
Business Issues Driving TEM

Economists see longest U.S. recession since World War Two

- Reuters Saturday, January 10, 2009

Official recession news hammers Dow

- USA Today, January 1, 2009

Job losses hit 2.6 million as layoff pain deepens

- Yahoo News, January 9, 2009

tem maturity scale
TEM Maturity Scale
  • Level 1 – ad-hoc, unmanaged
  • Level 2 – managed
  • Level 3 – defined
  • Level 4 – quantitatively managed
  • Level 5 – optimizing
potential impact of a maturity model approach
Potential Impact of a Maturity Model Approach

Baseline

TCO

100%

Range of savings potential

50%

~~

Level 1 Level 2 Level 3 Level 4 Level 5

an approach move up the maturity scale
An Approach: Move Up the Maturity Scale
  • Assess and determine current maturity
    • Establish baseline
  • Set reasonable objectives to achieve the next level

– move one level of maturity per project

  • Assemble the team and draft a plan
    • Executive sponsor, Telecom, IT, finance
  • Execute
    • Process and enabling technologies
  • Measure, assess, and reflect
determine current maturity level
Determine Current Maturity Level
  • Manual invoice processing
  • Inventory not managed
  • Lack of policies and standards
  • Multiple applications and databases
  • Lack of internal expertise
  • Lack of visibility and control

Level 1 TEM Maturity – Ad hoc

the approach
The Approach

Objective: Reach Level 2 Maturity

Assemble Team

Establish accurate baseline

Asset inventory validation

Telecom programs, contracts, billing audit

Six (6) month billing averages and medians

Execute

Optimize environment

Network optimization

Policy development

Establish proactive TEM process

Deploy enabling TEM software platform

Train staff and deploy new processes

Proactive asset, billing and program

landline network
Landline Network
  • Credits for invoice errors
    • Loose traffic
    • Thrifty bills
    • Third-party bills (slamming & cramming)
  • Contract review, negotiation and enforcement
    • Carrier access code (CAC) fees
    • Reporting charges
    • Adherence to negotiated rates
    • Program selection
    • Customer’s rights to modify terms
wireless device network
Wireless Device Network
  • Devices disconnected
    • Inactive/not assigned
    • Non-employees
    • Ex-employees
  • Continuous plan optimizations
    • Consolidate vendors and plans
    • Eliminate unnecessary services
    • Implement and enforce corporate policies
    • Evaluate and adjust every 3 months
  • Inventory reduction and management
    • Control device procurement and retirement
process technology
Process & Technology
  • Defined policies
  • Enabling technology
    • Invoice processing
    • Asset management
    • Help desk for MACD
  • Dispute management process
measure and reflect
Measure and Reflect
  • Hard dollar benefits:
    • $5.7 million in verified savings and credits (~5%)
    • Elimination of used services
    • Cost recovery
    • Contract and policy enforcement
  • Soft benefits:
    • Significant productivity improvements
    • Reduced cycle time – reduction in late fees
    • Greater visibility into spend enabled better business decisions, more informed planning process
    • Security, compliance monitoring

Level 2 + some Level 3 metrics

slide14

Questions?

Thank you!

Tony Mazzullo, CEO and President

Veramark Technologies, Inc.

eMail: tmazzullo@veramark.com

Phone: 585.381.6000

Website: www.veramark.com