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Growth of Internet and Web. Principles in Successfully Managing E-Business. All e-projects must be aligned with business objectives and improving customer satisfaction should be a key metric in measuring success

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growth of internet and web
Growth of Internet and Web.

E-commerce workshop

principles in successfully managing e business
Principles in Successfully Managing E-Business
  • All e-projects must be aligned with business objectives and improving customer satisfaction should be a key metric in measuring success
  • Operating business decision-makers responsible for bottle-line performance should be responsible for effectively using technology to achieve business results

E-commerce workshop

what is e commerce
What is E-commerce ?
  • The term electronic commerce or E-commerce is used to describe doing business over the Internet and has been described as the new economic paradigm.
  • Electronic commerce is the application of communication and information sharing technologies among trading partners to the pursuit of business objectives.

E-commerce workshop

why e commerce
Why E-commerce?
  • Demand: Penetration of Computers in Home.
  • Providing information to customer when they need it.
  • Building customer relationship.
  • New way to for customer to interact with you.

E-commerce workshop

dramatic distribution of savings
Dramatic Distribution of Savings
  • Orders taken with any human intervention.
  • Automatic order confirmation.
  • Direct input into order processing system.
  • Orders taken outside of office hours.

E-commerce workshop

technological infrastructure
Technological Infrastructure
  • Digital Cash.
  • Shopping Cart.
  • Online privacy (security).
  • Electronic checks.
  • Credit Card Purchase.

E-commerce workshop

e commerce issues
E-Commerce Issues
  • Customer Support
  • Relationship with supplier
  • Warehousing & Shipping
  • Solution to their problem.

E-commerce workshop

setting up an e business on web
Setting-up an E-Business on Web
  • Building your website
  • Registering your domain name
  • Hosting website with an ISP
  • Marketing your Website
  • Building E-business
  • E-business Example Websites
  • E-business Challenges

E-commerce workshop

building your website
Using Word '00

Using Netscape Composer

Other Tools:

FrontPage

Net Objects

HTML Editors

Building your Website ?

E-commerce workshop

domain names on the internet
Domain Names on the Internet

Tabnet Inc. has the task of registering Internet domain names.

Three-character suffix specifies type of organization:

.com .edu

.gov .mil

.org .net

Two-character suffix specifies country of origin (outside of U.S.)

E-commerce workshop

website hosting
Website Hosting
  • ISP Examples:
    • Media3.Net
    • Mindspring.com
    • Web Hosting
  • VSP Examples:
    • FreeStore.com
    • Amazon.com - eShop
    • SmartAge.com (for small-biz)

E-commerce workshop

marketing your website
Marketing your Website
  • Advertising on the Web
  • Tips & Tricks
  • Promoting Websites on Search Engines
  • Internet Business Journal

E-commerce workshop

building e business solutions
Building E-Business Solutions
  • Online Shopping Carts
  • Secure Access – SSL
  • Credit-Card Processing
    • Visa International
    • MasterCard
    • Card Service West
    • Online Giving
  • Shipping
  • Online Customer Service & Support

E-commerce workshop

do it yourself examples
Do-it-Yourself: Examples
  • ABC Computers.
  • SOHOWeb.net.

E-commerce workshop

e business models
E-Business Models
  • Business-to-Business

Net enabling relationships with business partners, customers and channels external to your organization( includes extranet)

  • Business-to-Customer

Net enabling relationships with individual consumers or end-users

  • Consumer-to-Consumer
    • E-Auctions, Flea Markets, …

E-commerce workshop

e strategy challenges
E-Strategy Challenges
  • Customer Retention
    • Sticky Services
    • Personalization
  • Customer Services
    • Returns
    • Questions
  • Website Options
    • Do-it-yourself Guide
    • Hire IT consultant
    • E-business Outsourcing

E-commerce workshop

benefits of e business
Benefits of E-Business
  • Low cost of new applications deployment( minimum duplication)
  • Flexibility-easy to adapt to changing business needs
  • Scalability e.g., acquisitions integrated easily
  • Improved time to market
  • New technologies and changes in business process easily integrated enterprise wide

E-commerce workshop

role of it
Role of IT
  • “Free market fulfillment”
  • Consultant: Teach and inform Business Units about what they can get from IT
  • Determine and support enterprise-wide standards

E-commerce workshop

technological challenges
Technological Challenges
  • Bridge technical infrastructure capabilities and business requirements
  • Educate clients on new technologies
  • Assess technical costs and risks in the calculation of ROI
  • Participate in and drive technology standards
  • Partner in business process re-engineering

E-commerce workshop

how to create e applications
How to Create e-Applications
  • Easy to use the environment
    • Small central team controls “ look and feel”
    • Anyone can “post to the Web”
    • E-Pub system used for automated publishing: everything gets posted to the Web

E-commerce workshop

e business consultants
E-Business Consultants
  • IBM
  • H-P
  • Others

E-commerce workshop

e business outsourcing
E-Business Outsourcing
  • zShops at Amazon.com
  • FairMarket.com
  • MyShop.com
  • Other Resources

E-commerce workshop

listen to the pros
Listen to the Pros
  • “The world will only need four or five computers” (source: Tom Watson, Sr., IBM)
  • “There is absolutely no need for a computer in the home” (source: Ken Olson,DEC)
  • “640K ought to be enough for anybody” (source: Bill Gates, Microsoft)

E-commerce workshop