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Introduction to RKR. The RKR Goals To Exceed Guest Expectations To Provide Total Support to Your Staff The Operate the Business Professionally Why not profit?. A “SMART” OBJECTIVE. S pecific – Clear, concise, and focused M easurable – Objective / Observable

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Introduction to rkr
Introduction to RKR

  • The RKR Goals

    • To Exceed Guest Expectations

    • To Provide Total Support to Your Staff

    • The Operate the Business Professionally

  • Why not profit?


A smart objective
A “SMART” OBJECTIVE

  • Specific – Clear, concise, and focused

  • Measurable – Objective / Observable

  • Achievable – Possible / Manageable

  • Realistic – Can be accomplished with some effort and focus; makes “business” sense

  • Time-Bound – By the end of the day or week


3 smart objective per team
3 “SMART” Objective per Team

  • Connected to at least one RKR Goal

  • Written in S.M.A.R.T. terms

  • Specifies the Desired Results

  • Obtained by planned and managed strategies and actions

  • Compared to Actual Results

  • Know why you achieved or did not achieve the objective in the end


Jargon

RKR

PDR

BOH / HOH

FOH / SOH

Deuce

Friends

IDT

Expo

Aqua Chef

Steward

QSA

“3 P’s”

B&B

S&P

Jargon


Management positions
Management Positions

  • Production Manager (Kitchen)

  • Line Manager (Kitchen)

  • Service Manager (Dining Room)

  • Beverage Manager (Dining Room)

  • Reservation Manager (Dining Room)

  • Expediting Manager (Kitchen)


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