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Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa. Customized Access. +. +. services. tools. content. tools. content. services. Ovid SP : Customized Access. Agenda: Customized Access options: News Pages Landing Pages Mobile Devices

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mauro castillo associate director customer support europe middle east africa
Mauro Castillo

Associate Director,

Customer Support

Europe, Middle East, & Africa

Customized Access

slide2

+

+

services

tools

content

tools

content

services

ovid sp customized access
OvidSP: Customized Access

Agenda:

  • Customized Access options:
    • News Pages
    • Landing Pages
    • Mobile Devices
  • Other customization options:
    • Tools & Widgets
key facts
Key facts
  • Visibility
  • Promotion
  • Customization
  • Drive usage
  • Collaboration
  • Ovid: Strategic partnership

Ovid / LWW

ALL DIRECTIONS

slide6

The million dollar question…

How we can sell more and retain renewals?

Services

Content

Content + Tools + Services

Tools

key facts requirements
Key Facts: Requirements
  • Tools
  • Knowledge
  • Services
  • Resources
  • Time
slide8

=

&

Time

Resources

Money

objective
Objective
  • We share the same objective
  • We share the same objective: “Drive usage and increase the visibility and use of the Library’s resources”
  • We are Experts in Electronic Libraries implementations – we know what is working and what is successful around the world
  • We are Experts in Electronic Libraries
  • We have the Knowledge, the resources and the tools to help our customers provide the best access to products, analyze this access, drive usage and make their experience at the library much more comfortable and useful
slide11
Why??
  • Customer question:
    • What do you gain out of all this?
  • Answer:
    • …if the Library works Ovid works, if the library fails Ovid does as well
new page default configuration
New Page: Default configuration
  • OvidSP’s News Page was meant for:
    • Databases and Platform News
    • Still the default for new accounts
  • Example:
  • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=dblist&NEWS=y&ID=maurouser&PASSWORD=asturies
new page basic configuration
New Page: Basic configuration
  • OvidSP’s News Page can be used for basic configurations:
    • Library’s information
    • Library’s contact details
    • Basic Platform customisation
  • Example:
    • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=londokcl&PASSWORD=libkcl22
    • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=georgadmin&PASSWORD=autumn
new page advance configuration
New Page: Advance configuration
  • OvidSP’s News Page Full customization:
    • ProductsJumpStarts
    • Branding
    • Widgets
    • Othertools
  • Examples:
  • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=rotunda199&PASSWORD=atXjWp9F
  • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&NEWS=y&PAGE=main&ID=stjam01&PASSWORD=01stjam
  • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=hga999&PASSWORD=999hga
  • http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=robertk&PASSWORD=robert
landing pages
Landing Pages
  • Full customized Web Sites
  • The most advanced technology available in the internet at our customers’ disposal
  • Product Specialists on Ovid and Web technology at your service
what is a landing page
What is a landing page?

The options that we have with this tool are pretty much unlimited:

  • Links to internal or external resources,
  • Local catalogues or library's services access,
  • Widgets,
  • Ovid Expert Searches,
  • TopArticles,
  • Documentation and Help resources, etc...
  • Full customization
    • Including colors, font, logos, etc...
  • Configuring and offering Ovid as the “main entrance” to the whole Library
  • Positioning Ovid in a prominent position with regards access, promotion, branding, etc...
  • Showing Ovid as an strategic partner.
general pages
General pages:

Examples:

http://demo.ovid.com/demo/nhswales/

http://demo.ovid.com/demo/nhswales/accessqr.html

http://demo.ovid.com/demo/teldan/

http://demo.ovid.com/demo/hsemidwest/

http://demo.ovid.com/demo/france1/bordet1/

http://demo.ovid.com/custom/netcare/

http://demo.ovid.com/demo/italy/Messina5/

subjects specific
Subjects-specific:

Examples:

  • Nursing and Allied Health: http://access.ovid.com/demo/lhl/nursing.html
  • Orthopaedics: http://access.ovid.com/demo/lhl/orthopaedics.html
  • Cardiovascular Medicine: http://access.ovid.com/demo/lhl/cardiovascularmedicine.html
  • Anesthesiology: http://access.ovid.com/demo/lhl/anesthesiology.html
  • Neurology & Neurosurgery: http://access.ovid.com/demo/lhl/neurology.html
  • Emergency Medicine: http://access.ovid.com/demo/lhl/emergencymedcicine.html
  • Burns and Plastic Surgery: http://access.ovid.com/demo/lhl/burnsandplasticsurgery.html
  • Sports Medicine: http://access.ovid.com/demo/lhl/sportsmedicine.html
  • Pharmacology: http://demo.ovid.com/demo/uman/pharmacy/
collections access points
 Collections access points:

Examples:

  • Sports Medicine Orthopaedics Collection: http://access.ovid.com/demo/lp/smoc11/
  • Doodys Essential Collection: http://access.ovid.com/demo/doodys/doodys_2012.html
  • APA products: http://access.ovid.com/custom/cuhk/apa.htm
  • Hospital in a box: http://access.ovid.com/demo/hosp_box/
  • Amirsys e-books: http://access.ovid.com/trial/amirsys/books/http://access.ovid.com/trial/asz/
  • Society Published Journals Collection: http://demo.ovid.com/demo/coventry/society.html
  • Pediatric Book Collection: http://demo.ovid.com/demo/ovidsptools/collections/index.html
  • LWW High Impact: http://demo.ovid.com/demo/LHL/lwwhighcollection.html
products specific
Products specific:

Examples:

  • JBI:

http://access.ovid.com/demo/jbi/lp/jbi_wheel.htm

http://demo.ovid.com/demo/nhsscotland/jbi.htm

  • Primal

http://access.ovid.com/demo/lp/primal/primal_ra_3d.htm

  • OvidMD:

http://access.ovid.com/trial/ovidmd/omd_trial.htm

  • OvidMD + EBMR:

http://access.ovid.com/trial/uhk999/omd_ebmr_trial.htm

  • Medline:

http://access.ovid.com/trial/cityum999/medline/default.htm

  • CAB Abstracts:

http://access.ovid.com/demo/cta/

trials
Trials

Examples:

  • EBMR:

http://demo.ovid.com/demo/ribera/ebmr.html

  • JournalCollection:

http://demo.ovid.com/demo/mauro/trialcollection.html

mobile devices
Mobile devices

Examples:

http://demo.ovid.com/demo/nhswales/ipad/

http://demo.ovid.com/demo/madrid/ipad/

ovid sp customization and configuration form
OvidSPCustomization and Configuration form
  • Customise your OvidSPaccount
  • Encourage users to customise their own accounts, tools and functionalities
  • Contact your Suypport Rep for detailed information
slide28

Customized access to specific tools within OvidSP

  • Promote unique outstanding tools on OvidSP
  • Position ourselves over our competition
    • Expert Searches:
    • http://www.ovid.com/site/resources/expert_search/healthexp.html
    • Scientific Production tool
    • Institutional Geographic Filter
      • http://demo.ovid.com/demo/nhswales/ovidproduction.html
    • Image searching customized tool
    • http://access.ovid.com/demo/nhswales/searchimages.html

Hip pin

expert searches
Expert Searches

avandia

  • Encourage exchange of information and cooperation between users.
  • Make available to all users the most advanced, complex and sophisticated searches in order to retrieve precise results.
  • Take the most out of Ovid content.
  • Save time.
  • Increase the value of your subscriptions.
search widgets
Search Widgets
  • Add an OvidSP Search Bar to your Library pages or intranet
  • Customised direct access to OvidSP
  • Free, easy and quick implementation

How to diagnose posttraumatic stress in children

other customized pages
Other Customized Pages
  • Documentation and Help Resources

http://demo.ovid.com/demo/nhswales/help.html

http://demo.ovid.com/demo/madrid/guias.html

  • Surveys and feedback forms

http://demo.ovid.com/demo/hse_ireland/evaluation_form.html

  • Ask the Library

http://demo.ovid.com/demo/hseireland/request/request.html

http://160.109.108.100/demo/denia/formulario.html

  • Catalogues and OPACs

http://demo.ovid.com/demo/hseireland/getlhm.cgi?1069-6563

  • Citation or articles finder (LinkSolver)

http://demo.ovid.com/demo/nhswales/citation.html

summary
Summary
  • Get the most out of your subscriptions.
  • Make sure all products are visible and fully accessible.
  • Provide direct easy access to content and tools
  • Promote internal Library tools and Service.
  • Adapt to all your users’ needs, comfort and peculiarities.
  • Use the most advanced Technology in the market.
  • Don’t waste time and don’t waste money…
slide35

Ovid

Support

&Training

Center

full integrated customer support
Full Integrated Customer Support

Help and encourage our customers to get the most out of Ovid Services and Solutions

  • What we offer:
    • Full Integrated Customer Service Support
    • Advanced Implementation team
    • Focused and driven by Customer Satisfaction
  • Services:
    • Support
    • Implementation
    • Data Analysis
    • Consultancy tasks
slide37

73 Customer Support

20 Total Customer Service

25 Total Technical Services

9 Training Managers

13 Sales Engineers

3 Online Journal

2 IntegrationSupportServices

1 Technical Writer

more information
More Information…
  • http://resourcenter.ovidsp.com
slide40

Questions?

Thanks!

Mauro Castillo

Associate Director, Customer Support

Europe, Middle East, & Africa

mauro.castillo@wolterskluwer.com

support@ovid.com