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Patient Portals, Fulfilling the Patient-Centered Medical Home. Lesli Adams, MPA Director, Oracle Healthcare Business Intelligence Perficient Marcie Stoshak-Chavez, MD, FACEP Director, Healthcare Strategic Advisory Group Perficient. Program Agenda. Introductions

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patient portals fulfilling the patient centered medical home
Patient Portals, Fulfilling the Patient-Centered Medical Home

Lesli Adams, MPA

Director, Oracle Healthcare Business Intelligence

Perficient

Marcie Stoshak-Chavez, MD, FACEP

Director, Healthcare Strategic Advisory Group

Perficient

program agenda
Program Agenda
  • Introductions
  • Business Drivers, Federal Initiatives
  • Demo - Patient Portal
  • Demo - Patient-Centered Medical Home
  • Demo - Operational Analytics
  • Q&A

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 2

perficient healthcare leaders
Perficient – Healthcare Leaders

Lesli Adams, MPADirector, Oracle Healthcare Business Intelligence

Lesli is the Director of Oracle Healthcare Business Intelligence for Perficient. She is a clinical measurement advocate with 17 years of healthcare analytics and business intelligence experience covering for-profit, state, academic and federal healthcare including ambulatory clinic management, comparative effectiveness evaluation, evidence-based medicine, population health and clinical data warehousing. Prior to joining Perficient, Lesli championed activities with Tenet, MD Anderson, The University of Virginia Medical Center, and the US Navy.

Marcie Stoshak-Chavez, MD, FACEPDirector, Healthcare Strategic Advisory Group

Dr. Marcie is a board certified Emergency Physician who currently continues to practice at the Level One Trauma Center at Advocate Illinois Masonic Medical Center in Chicago, Illinois. Dr. Marcie continues to provide healthcare industry expertise and support for Perficient Healthcare with a special interest in Patient & Provider Engagement, Predictive Healthcare & Wellness, Mobile Technology and Business Intelligence for the provider

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 3

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A national IT & Marketing consulting firm, with expert teams focused on helping our clients implement compelling, useful customer experiences.

Fast Facts:

  • Founded 1997
  • $320 MM+ in annualized revenues
  • 24 locations in North America
    • Houston, Dallas, Detroit, Charlotte, Boston, Atlanta, Columbus, Cincinnati, Washington DC, Philadelphia
  • Offshore in Europe, China and India
  • 2200 + employees
  • 85% of revenue from recurring clients
  • Served 450+ clients in past 12 months
healthcare solution offerings
Healthcare Solution Offerings

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 5

perficient and oracle
Perficient and Oracle
  • Oracle Platinum Partner – Certified on the latest Oracle product platforms and technologies, as well as implementation and migration best practices.
    • Oracle EPM Practice
    • Oracle ERP Practice
    • Oracle Business Intelligence Practice
    • Oracle CX Practice
    • Oracle Technology Practice
    • Oracle Healthcare Practice
  • Oracle Authorized Education Partner – Certified to deliver the official Oracle course curriculum to customers via onsite training classes. Perficient owns and operates one of the national Oracle training facilities listed on the Oracle website
  • Oracle Specialized Partner – Certified by Oracle to deliver and sell the Oracle BI, EPM, and Healthcare applications.
  • Oracle Authorized Reseller – Certified on Hyperion licensing and pricing, authorized to resell Hyperion licenses and maintenance contracts

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 6

services and solutions what we do
Services and Solutions – What we do
  • Health Analytics
  • Health Data Warehouse Foundation
  • Health Analytics Data Integration
  • Translational Research Center (TRC)
  • OMICS Data Model and Cohort Explorer
  • Clinical and Patient Portals
  • Executive Dashboards
  • Performance Management
    • Budgeting & Forecasting
    • Profitability & Cost Management
    • Financial Reporting
    • Executive Dashboards
  • Clinical Interoperability
    • Health Information Exchange
    • Health Insurance Exchange
    • Clinical and Patient Portals
    • Business Process Management
  • Connected Health
    • Enterprise Portals
    • Member and Patient Portals
    • Patient Engagement
    • Physician Loyalty
    • Corporate Marketing & Channel Management

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 7

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Device Data

ERP

Healthcare Analytics

Business Drivers & Federal Initiatives

Mobile

EMR

Content Systems,Files, Email

Social Media

Websites

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 8

analytics are vital to healthcare transformation
Analytics are Vital to Healthcare Transformation

Impact on Healthcare Transformation

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 9

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Device Data

ERP

Healthcare Analytics

Demonstrations

Mobile

EMR

Content Systems,Files, Email

Social Media

Websites

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 10

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Device Data

Patient Portal

WebCenter

Demonstration

ERP

Healthcare Analytics

Demonstrations

Mobile

EMR

Content Systems,Files, Email

Social Media

Websites

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 11

nehc patient engagement framework
NeHC Patient Engagement Framework

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 12

ncqa certification for pcmh
NCQA Certification for PCMH
  • Enhance Access and Continuity (Advice and after hours information, team based care)
  • Identify and Manage Patient Populations
  • Plan and Manage Care (Evidence Based guidelines, preventive, acute and chronic care, medication management)
  • Provide Self Care Support and Resources
  • Track and Coordinate Care
  • Measure and Improve Performance

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 13

patient centered medical home
Patient Centered MedicalHome

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 14

14

pcmh use case for the demo
PCMH Use Case (for the demo)
  • Health Navigator’s view of their Diabetic patients
  • Diabetic patient’s view of their condition
  • Provider’s view of their Diabetic patients
  • Case Management post Discharge
  • @ Risk Populations – multiple PCMs
  • ACO Measures / Analytics
  • Evidence Based Guidelines

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 15

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Right Now – Workflow & Alerts

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 16

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PCMH Architecture

Business Intelligence Applications: OBIEE

Analytics

Enterprise Data Warehouse Optimized for Analytics

Enterprise Operational Data Store: HDWF

Integration & Storage

Integration Processes: OHADI

Integration Tables: HDI

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 17

Enterprise Data Sources

Data Sources

Lab

Appts

EMR

HIE

HR

Self Rptg

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Patient-Centered Medical Home

OBIEE, EHA, Right Now

Demonstration

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 18

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Integrated Clinical Analytics Reporting

** Activity Based, not Time Based

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 19

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Clinical Measurement Framework

Mandated Reporting

Peer Reporting

Internal Operations

MEDPAR | ACO | HEDIS | PQRS | MU | QIO | IQR | OQR | TJC | Pt Sat

NSQIP | Benchmark

Portal / PCMH | Clinical Operations / Dashboards

Oracle Enterprise Health Analytics (EHA)

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 20

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Clinical Analytics

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 21

operational analytics
Operational Analytics

Triple Aim:

  • Process of Care Measures (Improve Population Health):
    • The right care, at the right time.
  • Patient Satisfaction (Improve Patient Experience):
    • Survey for compliance with CMS Reimbursement. Way finding, Nurse communication, Provider communication, Room & Facility.
  • Use of Medical Imaging (Create Cost Efficiencies):
    • Multiple, redundant testing. Over imaging. Increase risk for Patients.

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 22

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Operational Analytics

OBIEE

Demonstration

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 23

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Upcoming Events

Follow us on Twitter

@PRFT_Oracle

@lesliadams

@teriemc

  • Join us in
  • Los Angeles for the ACO Congress November 4-6, 2013
  • http://www.acocongress.com

Join us in San Francisco at Oracle Open World September 22-26, 2013

Session:Game-Changing Uses of Big Data in Healthcare [CON9620]

Join us in San Francisco at Oracle Open World September 22-26, 2013

Session: Patient Portals, Fulfilling the Patient-Centered Medical Home [CON2892]

Our Oracle Healthcare Blog

www.perficient.com/healthcare

www.perficient.com/oracle

  • Join us in Washington DC at the OAUG of Connection Point Conference
  • October 23 – 25, 2013
  • http://connectionpoint.oaug.org/2013/washington

Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 24