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Enterprise Mashup Platforms: Empowering Business Users with Data Integration Solutions

Learn about enterprise mashup platforms, enabling non-technical users to combine data and create applications without IT involvement. Understand the benefits, limitations, and solutions to streamline business processes.

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Enterprise Mashup Platforms: Empowering Business Users with Data Integration Solutions

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  1. Creating Mashups in the EnterpriseJaskaran SinghCTO

  2. mplSystems positioning and credentials • Sound heritage in Contact Centre Operations and software development • Established January 1994 • Seven operational contact centres UK wide • Strong Customer Base • 2000 Customers across EMEA • Growing technology business • A Sustainable Technology Platform • Microsoft Gold ISV Partnership • Patented Technology The Message Pad Limited mplSystems Message Pad Outsourced Services mpl Consulting

  3. Mashups • Definition • “A technique for building applications that combine data from multiple sources to create an integrated user experience” • Current examples of mashups mainly consumer focused • Use of external services and data sources such as Virtual • Earth, RSS, Live Services etc • Developed by users with knowledge of HTML and JavaScript • Hosted by ISPs

  4. Web Services • Platform Services Enterprise Mashups • Extending the mashup architecture to allow enterprise platform services and data sources to be consumed • RSS Feed • Mashup Application • Data CRM, ERP, BI, BPM

  5. Enterprise Data Issues • Enterprise data is often locked in application silos and made available through restrictive UIs • It often takes time for changes to be introduced to core enterprise applications as system development is required • Line of business users often build “quick and dirty” solutions using Excel or Access creating a maintenance overhead for IT teams

  6. How Mashups can help • Allow line of business users to create applications that can combine data from different sources with in the enterprise • No need to get system development teams involved to modify core enterprise applications when business processes change • Business users can create more elegant solutions for immediate business problems.

  7. Limitations with Enterprise Mashups • Require business or end users to know HTML and JavaScript to create mashup applications • Deployment • IT may not approve of an enterprise application being hosted externally by an ISP • There is IT involvement for deployment of application on internal infrastructure and they may not react quickly enough to upload changes • Change management

  8. Solution ~ Enterprise Mashup Platforms • Create a platform for developing and managing mashups in the enterprise • The platform should include: • A non programming interface for developing mashups • Simple interfaces for consuming services andaggregating data • Easy deployment facility without getting IT involved • Allow changes to be managed and tracked • The platform itself is exposed as service

  9. intelligentContact ~ Mashup Platform • A platform that has done well in the contact centre • Designed for business users to quickly create applications without any knowledge of HTML or JavaScript that model a business process • Allow users to create their own custom data storage as well consume platform and external services • Create workflow, share data and build MI reports from data taken from the various sources • Number of wizards / connectors to platforms such as Microsoft CRM 3.0 and 4.0, Dynamics NAV, Seibel CRM, SAP

  10. intelligentContact ~ Application Designer

  11. intelligentContact ~ Application Designer

  12. intelligentContact ~ Application Designer

  13. intelligentContact ~ Wizards

  14. intelligentContact ~ Example

  15. intelligentContact ~ Architecture ClientData (multi-tenanted) intelligentContact Database Application (stored as XML) Data Engine Runtime Engine Workflow Engine Platform Service intelligentContact Platform Platform / Web Services (CRM, ERP, RSS etc.) Application (rendered as HTML) Application

  16. Conclusion • Enterprise mashup tools must be aimed at non-technical business users • They need to be easy to use • Mashups should be easy to maintain / manage • They should be able to expose themselves as platform services and data sources • The platform should provide options for end users to manage and deploy their mashups • IT teams should only have to manage the mashup platform and the core platform services that are consumed by mashups

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