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EMBA 10, , ,Decision Support Systems SCI RD ManagementSSCITSSCITSSCI

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EMBA 10, , ,Decision Support Systems SCI RD ManagementSSCITSSCITSSCI

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    1. ????

    2. ??????? ?? ???????????????????? ??????EMBA??? ??????????? ?????????? 10?????????????,?????????????? ???????????????????????????????? ???????????????????,??????????? ???????????????????? ?????? «??????»?«????»?«????»?«????» ?????? ????????????,?Decision Support Systems (SCI) ? R&D Management(SSCI)???????(TSSCI)???????(TSSCI)? ????????????????

    4. ???????

    5. ???????????

    6. ???????

    7. ?????????

    8. ??????

    9. ?????? Microsoft??????Bill Gates????????????????? ???? ????????????????????????????????,???????????????????(??,1995) ???????????????????,???????,??????????,??????????????(??,1996)? ????????????,????????????????(??,1995)? ?????????????,???????????????????????(???,1993)? ?????????????????,?????????????,???????????(??,1992)?

    10. ????? ?? ??????????????? ????????????? ?????? ????,??????????,???????? ??? ???????????????

    11. ?????

    12. ?????

    13. ???????????

    14. ???????????

    16. ?????? ?????????????????????,???????????????????????????????????????

    17. ??????????

    18. ???????

    23. Ritz-Carlton Mission Ladies and Gentlemen Serving Ladies and Gentlemen

    24. British Airways Mission (Aircraft Maintenance)

    26. ??????

    27. Reinventing the United States Government (ReGo) Progress 1993-1998 Plans 1998-2001 Bob Stone Italy, May1998

    29. Here are some reference and the honorary dog story and pictures http://www.defenselink.mil/nii/bpr/bprcd/3002.htm 1997 Annual Report: Businesslike Government PDF Version 1996 Annual Report: The Best Kept Secrets in Government PDF Version Part 1 PDF Version Part 2 PDF Version Part 3 1996 Annual Report: The Best Kept Secrets in Government - Digest Version PDF Version 1995 Annual Report: Common Sense Government PDF Version Part 1 PDF Version Part 2 1994 Status Report: Creating a Government that Works Better and Costs Less PDF Version 1993 Report: From Red Tape to Results: Creating a Government that Works Better and Costs Less 1993 Report: Executive Summary - Creating a Government that Works Better and Costs Less

    32. Our Mission In time for the 21st century, reinvent government to work better, cost less, and get results Americans care about.

    33. Help from Business from Wal-Mart ...inventory control from Citicorp…mortgage servicing from Disney...customer satisfaction from GE…cut headquarters many others

    34. Initial Project Goals Bring quality revolution to government Report in six months Four or eight years to complete work Restore Americans’ trust in government

    35. Chang Phase

    36. Our Goal Restore trust in America’s government by providing--

    37. Trust in government “Trust” is the percentage of people who say they trust the government to do the right thing all or most of the time”

    38. ????????

    39. ?????????? ???? ???????????????????? ???? ????????? ???? ???????????-????????? ?????? ?????????,???????? ????????,???????? ?????????????

    40. 93~95????? ?1?--?????????? ?2?--?95??,???? ?3?--?95??,??????(?????) ???? ?4?--?????????(EPS)???? ?5?--?95??,??????????5%??

    42. ????-??????

    43. ????-??????

    44. ????-??????

    45. THE END

    46. ??????????

    47. ???? ???????(10 mines) ??????????(50 mines) ????(5 mines) ??????(10 mines ) ??????(10 mines) ????(10 mines) ???(15 mines) Q & A

    48. ??????? ????????(Osborn) ???? ????? ????? ?????

    49. ??????? ???? ???? ??? ???? ??

    50. ????? ?????????? ??????? ?????????? ??????????(GDSS) ????????????????? ??????? ???????????

    51. ??????????????

    52. ??????????? Internet Creativity Support System TeamSpirit http://www.verycreative.net/ebs

    54. ??????

    59. ????????

    61. ????????

    64. ?????????

    67. Q & A

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