Administration. Quality. Quality indicators Risk management Consumer participation Complaint analysis and resolution Clinical audit and review Occupational health and safety Human resource development. Quality indicators and their measurement. Access Waiting times, access block Safety
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– collecting appropriate data (quality indicators) that help identify aspects of a problem or establish a baseline
– analyse the data and use to assess the current situation and determine actions to be taken to improve quality
– implement actions – practical solutions for system improvement that come from assessment decision
– closing the loop – determine whether desired outcome has been achieved