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VisualPath provides top-quality Site Reliability Engineering Training in Hyderabad conducted by real-time experts. Our training is available worldwide, and we offer daily recordings and presentations for reference. Call 91-9989971070 for a free demo.<br>whatsApp: https://www.whatsapp.com/catalog/919989971070/<br>VisitBlog: https://visualpathblogs.com/ <br>Visit: https://www.visualpath.in/site-reliability-engineering-sre-online-training-hyderabad.html
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Introduction to Incident Management in SRE • Definition of Incident Management • Importance in maintaining system reliability and availability • Overview of the incident lifecycle
Types of Incidents and Severity Levels • Categories of incidents (e.g., service outages, degraded performance) • Defining severity levels (P1, P2, etc.) • Impact assessment and prioritization
Incident Detection and Monitoring • Tools and techniques for incident detection (monitoring systems, alerting) • Importance of observability (metrics, logs, traces) • Setting up effective alerting thresholds
Incident Response Workflow • Steps in the incident response process (Detection, Triage, Mitigation, Resolution) • Roles and responsibilities (Incident Commander, Communication Lead, etc.) • Use of run books and playbooks
Communication During Incidents • Importance of clear communication channels • Internal communication (teams, stakeholders) • External communication (customers, users) • Examples of communication templates
Post-Incident Analysis and Blameless Post-mortems • Conducting post-incident reviews • Key components of a blameless postmortem • Identifying root causes and action items • Continuous improvement and learning from incidents
Tools and Technologies for Incident Management • Incident tracking and management tools (JIRA, Pager Duty, etc.) • Monitoring and observability tools (Prometheus, Granma, etc.) • Collaboration and communication tools (Slack, Microsoft Teams)
Best Practices and Future Trends • Best practices for effective incident management • Building a culture of resilience and reliability • Emerging trends in incident management (AI Ops, automated incident response)
CONTACT Site Reliability Engineering (SRE) Address:- Flat no: 205, 2nd Floor, Nilgiri Block, Aditya Enclave, Ameerpet, Hyderabad-1 Ph. No: +91-9989971070 Visit:www.visualpath.in E-Mail: online@visualpath.in
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