Best Site Reliability Engineering Online Training - SRE

1. Incident Management

2. What is Incident Management? Content: Define Incident Management as the process of identifying, analysing, and responding to incidents to minimize disruption to services.

3. Types of Incidents Content: • Explain different types of incidents (e.g., IT service failures, security breaches, and natural disasters). • Categorize incidents based on severity (low, medium, high, critical).

4. Incident Management Lifecycle Content: • Overview of the lifecycle stages: Detection, Logging, Classification, Investigation and Diagnosis, Resolution and Recovery, Closure.

5. Incident Detection and Logging Content: • Explain how incidents are detected (e.g., monitoring tools, user reports). • Discuss the importance of logging incidents with all relevant details.

6. Incident Prioritization and Classification Content: • How to prioritize incidents based on impact and urgency? • Discuss classification categories (e.g., hardware, software, security).

7. Response and Resolution Content: • Steps for responding to and resolving incidents. • Include roles and responsibilities of the incident response team.

8. Post-Incident Review Content: • Importance of conducting post-incident reviews to learn from incidents. • Discuss the process of documenting lessons learned and implementing improvements.

9. Best Practices in Incident Management Content: • List best practices, such as regular training, maintaining an up-to-date incident management plan, and continuous monitoring. • Emphasize the role of communication and collaboration during incidents.

10. CONTACT Site Reliability Engineering (SRE) Address:- Flat no: 205, 2nd Floor, Nilagiri Block, Aditya Enclave, Ameer pet, Hyderabad-1 Ph. No: +91-9989971070 Visit:www.visualpath.in E-Mail: online@visualpath.in

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