Bentech’s Customer Communications Management for Insurance

1. Bentech’s Customer Communications Management for Insurance Bentech’s Customer Communications Management for Insurance Bentech’s services help provide next-generation strategies on how insurers interact with consumers through the architecture to make it easier and more efficient, through their preferred channel. Outcome: Better performance and better cost management with greater Outcome: Better performance and better cost management with greater satisfaction and engagement. satisfaction and engagement. Traditionally, insurance customer's contacts have been primarily through postage stamps or electronic images of the same documents an increasingly ancient and expensive way to quickly switch to dynamic digital through COVID-19 epidemics. Is in between Many insurers recognize the need to meet a consumer threshold on their terms but shrinking IT budgets requires back-end integration. As a result, many important interactions rely on manual, paper-based processes that are both frustrating for consumers and costly for insurers. But Bentech’s Customer Communications Management (CCM) is a transformative all-channel point of view, combining strategic consulting on self-communication, insurance

2. sector-specific skills, technology roadmaps for core operations and capabilities, and managed services where needed. Through CCM, insurers have seen 10% to 20% fewer calls and 50% fewer form errors, including a 10% to 20% reduction in mail volume, printing, and postage costs. Meanwhile, full-time equivalent performance has increased from 10% to 30%, and end-user satisfaction, referrals, and other loyalty metrics have increased even as the market has grown over time, and technology has improved. How does it work? How does it work? CCM simplifies and modernizes the touchpoints of future correspondence in the value chain, from building the sales pipeline to boarding and registering new customers, to meet their needs. These interactions can be through e-mail, text messaging, and websites, as well as through traditional documents, using personalized, conversational writing at the eighth-grade level instead of the highly complex legal. This capability creates, delivers, stores, and retrieves outbound communications, including marketing, new product introductions, renewal notifications, claims correspondence, and billing/payment notifications. Insurers are equipped with cloud-based applications to enhance these communications with their distributors, partners, regulatory bodies, and consumers. Our CCM projects follow a set procedure for rationalizing and prioritizing Our CCM projects follow a set procedure for rationalizing and prioritizing communication: communication: •Lay the basis of the fact of correspondence to ex Lay the basis of the fact of correspondence to explain the scope and order •Outline project objectives, vision, team resources, costs, risks, and success Outline project objectives, vision, team resources, costs, risks, and success measures. measures. •Create and analyze inventory of communications in scope Create and analyze inventory of communications in scope Redesign and evaluate communication documents based on Redesign and evaluate communication documents based on recommendations following your recommendations following your company’s standards and guidelines. company’s standards and guidelines. plain the scope and order

3. •Monitoring and tracking of the effectiveness of easy communication. Monitoring and tracking of the effectiveness of easy communication. To know more about Ccm, To know more about Ccm, we organization navigates complexity and how much control you would like to organization navigates complexity and how much control you would like to give your business users over give your business users over- -regulated or marketing communications, from regulated or marketing communications, from creation, management, personalization, targe creation, management, personalization, targeting, to delivery and access to reporting. Visit our reporting. Visit our website we would be interested to learn how your would be interested to learn how your ting, to delivery and access to website… …