Add Spark to Your Customer Notifications with a Bentech

1. Add Spark to Your Customer Notifications with a Bentech’s Modern CCM Is there any track of the number of notifications and alerts you receive each day? As customers, we receive numerous notifications from our service providers. Banks send account transactions, monthly statements, service updates, new schemes, and offers, etc. Insurer's transfer policy renewal reminders, payment reminders, new policy issuance notifications, etc. Telecom providers send us monthly bills, payment reminders, new plans, etc. Utility players send invoice details or other control information And the list goes on. Aren’t such notifications the most common interaction a company has with its customers? Furthermore, they contribute nothing to the customer experience. They only suit the purpose of information. According to one study, 95% of transaction communications are opened and read each month because they contain important financial information and usually require action. With such a high click and conversion rate, companies must create a WOW experience for customers through these notifications. It not only helps companies build trust in their customers but also helps them gain a higher level of competitiveness. With the Advanced Customer Communication Management (CCM) suite, businesses can renew these notifications to gain customer loyalty.

2. Here are some ways in which CCM can help you provide customer happiness: Multichannel experience CCM can send notifications through multiple channels like SMS, Email, WhatsApp, Push notifications, or through social media platforms like Facebook and Twitter. These channels can be determined by making intelligent rules based on customer preferences, population, or channel usage. Links to access/download documents This saves a considerable amount of time if people can access the relevant documents along with the relevant notification. Consider the customer receiving a notification about his account statement. The link can be shared via SMS or WhatsApp, which allows the statement to be opened in a responsive HTML format right on his phone screen and the PDF version to be downloaded. He no longer has to go to the website or mobile app, which saves time and creates an amazing experience. Media with notifications The CCM app lets you send pictures and documents along with notifications, making the mundane message appealing. It offers the perfect opportunity for up-selling or cross-selling products and can inform customers about any ongoing offers and promotions. Tracking and analytics CCM Suite allows businesses to track every communication sent to customers across multiple channels. It also analyzes user activity by monitoring open rates, click-through rates, and bounce rates across multiple channels. It allows businesses to get a 360-degree view of all notifications sent from various departments and their corresponding responses received from customers. It is important to consider these notifications as an opportunity to build a personalized and long- term relationship with your customer. An effective CCM Suite will greatly help you to enhance your brand image and deliver the best customer experience. To know more about Ccm, We would be interested to learn how your organization navigates complexity and how much control you would like to give your business users over- regulated or marketing communications, from creation,

3. management, personalization, targeting, to delivery and access to reporting. Visit our website… ! Don’t forget to give us your