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Queue Management Solution in UAE

Vemco Group is an innovative software company founded in 2005. We are represented globally with headquarters in Fredericia, Denmark, offices in Moscow, Russia, Dubai, UAE and Sao Paulo, Brazil as well as more than 85 licensed partners worldwide.

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Queue Management Solution in UAE

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  1. Queue Management Solutionin UAE

  2. Introduction Our sensors track visitors' journey and dwell time where they are stationary. Vemcount uses the dwell time to calculate the queue lengths. The Queue Management solution is the perfect tool for a better customer experience.

  3. What is a Queue Management solution? A queue management solution consists of 3D camera technology that measures the number and movement of people in a store and data analytics software that analyzes the information to quantify queue demand and send real-time alerts or warnings when queue length or time exceeds predetermined values.

  4. How does Queue Management work? Queue management is essentially an alert system connected to a footfall counting sensor that quantifies queue demand in real-time and notifies staff when certain predetermined variables such as queue length or time are exceeded.

  5. key metrics • Follow the queues waiting in real-time. • Receive alerts and automatic notifications. • If you need to open another cashier, the system will warn you. •  Keep your staff focused on sales.

  6. Real-Time Notifications Vemcount provides data in real-time, throughout its customizable dashboard, which can also generate alerts when a count exceeds a certain level, for example, to inform long lines.

  7. Group Identification The customer counter identifies groups of people who are together. If there are a couple in the queue, they are registered as one and not counted as two. It guarantees an accurate prediction of the time spent in the queue.

  8. Staff Exclusion Exclude staff members in the queue areas so they are not counted in the analysis. Track queues in the helpdesk and information areas to identify the engagement between visitors and staff, their interaction time and cross information.

  9. Reports Vemcount runs reports, with insights into queue lengths throughout the day, peak queue times or average waiting times. The data can be exported in Excel and PDF.

  10. 3 Ways a Queue Management Solution Can Help You Improve Customer Experience • React to Customer Demand More Efficiently • Improve the Queuing Experience with Customizable Messaging • Ensure the Safety of Customers

  11. With Vemcount you can • Understand costumers behavior • Cost reduction • Reduce abandonment rate • Discover average service time • Staff allocation • Benchmarking • Workforce efficiency • Predict queue length

  12. Conclusion Vemcount offers you automated queue monitoring to identify if your service's quality is consistent with your audience's expectations. It anonymously calculates the number of customers at the checkout queues and the average time they spent there.

  13. Contact Us Location Office #506A Saha Offices Block D,BurjKhalifa District, Downtown Dubai, UAEPO Box: 430761 Email :contact@vemco.group tel:+97145146082 Website URL: https://vemco.group/

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