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Commonwealth Incident Prioritization Guidelines for Effective Management

This document outlines the Commonwealth's incident prioritization framework, detailing how various incidents are categorized and managed based on their severity. It provides clear definitions and examples for different priority levels (P1, P2, P3, P4), ensuring a consistent and effective response strategy. Recognizing the importance of timely incident resolution, this prioritization system is essential for ITD and supports the overall operational efficiency of Commonwealth services.

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Commonwealth Incident Prioritization Guidelines for Effective Management

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  1. Sign-Off on Commonwealth Incident Prioritization:Defines Priority with which Incident will be managed 4

  2. Commonwealth Incident Prioritization:(Examples for ITD) P2 P3 P1 P2 P4 P3 P3 P4 P4

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