Information Technology Governance

1. Information Technology Governance September 27, 2013

2. Agenda • Review of actions and decisions from previous meeting • Completed projects since previous meeting • Questions/Answers for Completed Projects and Status Reports (circulated material) • New and Emerging initiatives • Demonstration of the re-designed IT Services website • Update on mobile application roadmap • Review on Model Classroom • High level view of IT Services strategy • IT Services support statistics • Any other business • Next governance meeting • Review of actions and decisions coming out of this meeting

3. Actions from previous meeting

4. Completed Projects

5. Projects in progress – Questions?

6. Emerging initiatives

7. Demonstration of the revised IT Services website • History of OC Website • Prior to April 2013, OC had over 120 separate templates to maintain • Through the re-design we simplified our template layout and narrowed that down to only 3 • Objective • To update IT Services’ current website with up-to-date, useful and well placed content. • Benefit • Reduced calls to the helpdesk because self-help information can easily be found via the website. • Implement and test a new template leveraging “Responsive Web Design” • Increased accessibility from mobile device ( currently, IT website only)

8. Update on mobile application roadmap • The BlackBerry version of OC Mobile was approved in August and is now available on BlackBerry10 and Playbook as well as Android and IOS phones. We also have a Web App version which is accessible via Chrome. • Version 3.1 -October 2013 • New Features • Bookstore • Events app • Contact information for emergency app • Inside OC public link • Technical Improvements • Implement Google analytics

9. Update on mobile application roadmap • Version 3.2 - December 2013 • New Features • Program/course calendar app • Unified calendar (class schedule, events, important dates) • Staff: College Matters • Staff: Leave balances (read only) • IT staff: IT system tools • Technical Improvements • Use Sencha routes to enable history support; update the Sencha touch SDK • Windows phone development and support • Implement Sencha profiles for better tablet support • Implement OCExpress security for staff access to apps • Version 3.3 – February 2014 • New Features • Push notifications • Update the interface to modern URL (slide technology) • Standard user interface direction

10. Review on Model Classroom • Interactive Whiteboard (Epson Brightlink) • 2nd display (for instructor or student use - ie. backchannel?) • Instructor computer workstation • HDMI connection to displays (with VGA adapter for older machines) • Wireless connection to display (for instructor/student laptop, iPad) • Document camera • Videoconferencing capability (BlueJeans, LifeSize) • Webconferencing capability (Blackboard Collaborate, Teamviewer, Skype) • Lecture capture capability • Sufficient wireless network capacity for entire class to be using laptops or mobile devices • Create a space on each campus where instructors can gain familiarity with current educational technologies in use at Okanagan College

11. Information Technology Strategy Presentation

12. Agenda • Summary of progress • Strategy Map • Emerging directions • Proposed Next Steps

13. IT Strategy Background and Context

14. Explore

15. Navigate…Discover

16. IT Strategy Major focus areas/themes

17. OUR USERS Enable outreach Grow Technology Enabled Learning Environment Advance student IT environment Technology supported student success Enable research objectives PROCESS AND SUPPORT SERVICES Secure Technology Environment Leverage Innovation Enable operational excellence ORGANIZATIONAL CAPABILITIES and CULTURE Build an IT knowledgeable community Be easy to do business with Build Collaborative relationships

18. Our Users • Theme 1 - Advance Student IT Environment Developing, supporting and enabling a technology environment that will foster student productivity, active communication and collaborative learning. • Flexibility for BYOD • Mobile applications roadmap • Wireless • Enhance LMS and complementary tools • Social media strategy - connectedness • Access to open learning resources • Student advisory committee for technology

19. Our Users Theme 2 - Grow technology enabled environment Driven by the needs of teachers and learners, building classroom and virtual environments that enable flexible use of current learning technologies and can evolve to incorporate future technologies. Theme 3 – Technology enabled student success Using analytics to connect students to supporting resources (information and people)

20. Our Users Theme 4 – Enable applied research objectives Access to required resources for research purposes and provide a public face to research activities. Theme 5 – Technology enabled outreach Provide new and innovative technology to engage and inform a broader cross-section of the public and stakeholders about OC programs, activities, and research

21. Process and Support Services Theme 6 - Enable operational excellence Each and every employee can see the flow of value to the customer, and fix that flow before it breaks down Theme 7 - Secure Technology Environment Promote a secure computing environment balancing the need for openness and sharing that is essential for learning

22. Process and Support Services Theme 8 – Leverage innovation Continuously seek new technologies and evaluate how and where they might fit into the organizational needs or add business value.

23. Organizational Capabilities and Culture Theme9 – Easy to do Business with Helping faculty, students and staff solve their technology problems quickly and easily. Theme 10 – Build collaborative relationships Meet regularly to exchange direction, ideas and information regarding issues to address, opportunities and service approaches

24. Organizational Capabilities and Culture Theme 11 - Build an IT knowledgeable community Assisting people to become comfortable with the concepts, and operations of available technology, allowing for the knowledge to choose products appropriately, operate them properly and do basic troubleshooting when something goes wrong.

25. Proposed Next Steps • Present themes and projects at Deans forum • Seek agreement that continuing with planning process is advantageous given the time and effort required • If yes • Seek agreement on prioritization criteria • Identify workshop participants and facilitators • Design and dry run workshop (TOR) • Conduct workshops • Prepare report

26. Project Definition - Type of project • Compliance • Meet regulatory or contractual requirements or to mitigate high risk • Run the Business • Do what we do today more efficiently • Grow the Business • Do what we do today more effectively – today’s challenges • Transform the Business • Change the way we do business or change culture

27. Criteria Options • Strategic alignment • Value to students • Value to employees • Risk • Potential for sharing solution • Impact • Cost • Rate 0 – 3 • Potential to add weighting

28. Support overview IT Service Requests

29. Any other business Next governance meeting

30. Review Actions and Decisions