360 Quality Association

1. 360 Quality Association Specialists for Specialists

2. FAST, DEDICATED and DIRECT We are 360 Quality, an international shipping association with a keen focus on perishable products like fruit and vegetables. Being specialists for specialists, we firmly believe in the power of collaboration. Together, we cover the entire cold supply chain so we can maintain the Quality of our cargo and our relationship with the people behind it. Specialised reefer transport is our game. Longer shelf life is our aim. Introduction

3. Commercial value of 360 Quality Specialised reefer vessels travel directly and on schedule from load to discharge ports. Transhipment is not required. Fast means shorter transit times -> longer shelf life for the retailer -> longer sales time and less costs for wasted fruit. FAST Using our knowledge of perishable transports, we have developed and implemented the 360 Quality requirements for vessels and terminals. We check the Quality of the cargo throughout the supply chain. We align supply chain partners and intervene when necessary. Dedicated means that we transport and deliver cargo in the best possible condition to the satisfaction of our customers. DEDICATED We are in direct contact with all partners in the supply chain. We know the requirements of the trade and cooperate in teams. We are close to the cargo and to our customers. We are specialists for specialists. Direct means reaching the best results through cooperation with supply chain partners and building up knowledge together. DIRECT

4. Adding value Fast is also transport Fruit-port-to-Fruit-port avoiding congested terminals and maintaining schedule integrity. “We are arriving nearly 2 weeks ahead of the containers.” Being dedicated is another major advantage. “Reefer ships are the best option available at keeping fruit at a consistent temperature”. During shipping, we keep in direct contact with the products. “We can monitor the progress of the voyage 24/7 with current details of temperatures, CO2 readings and ventilation levels.”

5. Aim & scope 360 Quality • Aim is to prevent handling damage & contamination of cargo (food safety) • Scope covers: • Vessels • Terminals • Trades • Focus is on under deck cargo. Supplementing each other

6. Who are the Members?

7. Members & Affiliate Members

8. Non-360 Quality supply chain Sales Order Farm/Shipper Retail/Receiver Load port Discharge port • ‘Quality’ in supply chain is FRAGMENTED and organised per company (ISO/BRC/HACCP) • - Do all the supply chain partners have the same aim? • - Which condition of the cargo is acceptable/not acceptable? • - At which point is the responsibility of the cargo handed over? • What are the Quality requirements for the shipping lines?

9. 360 Quality supply chain Order + Receiver requirements Farm/Shipper Load port 360Q terminal 360Q vessel Discharge port 360Q terminal Retail/Receiver Indirect influence Indirect influence Inspection Terminal-In Inspection Vessel-In Inspection Vessel-out Inspection Terminal-out Data & feedback Data & feedback Local 360Q loading procedure Feedback= “Learning” supply chain Local 360Q discharging procedure ‘Quality’ in supply chain is HOLISTIC and covers the complete process - Basic system: Vessels & Terminals are 360Q certified - Alignment of partners in the supply chain with the same aim

10. 360 Quality requirements • Vessels (129 items) • Focus: Proper procedures and proper functioning of vessel systems • Quality policy & awareness • Weather tightness • Hydraulic system • Gratings • Side shoring • Cleaning • Cargo holds & cooler spaces • Reefer equipment • Power generation • Temperature management • Cargo gear • Lighting in holds • Drains • Terminals (66 items) • Focus: Professionalism of service suppliers and maintenance of equipment • Management processes & staff training • Rolling stevedore equipment in vessels • Terminal & stevedore equipment • Fixed terminal equipment • Maintenance of equipment • Product contamination & hygiene • Product quality • Cargo intake & despatch control • Trade (11 items) • Focus: Control of cargo condition in a trade through DMAIC teams • Vessels 360Q certified • L & D Terminals 360Q certified • Local L & D procedures in place • Damaged cargo recorded-data delivered • Analysis of data present • DMAIC team in place & implementation of solutions • Follow-up actions

11. Achievements • Members: > 90% of vessels 360Q certified • Affiliate Members: > 90% of terminals 360Q certified • 360Q checklist and guidance notes fully implemented on board and ashore • Good, consistent data records are available

12. Specialised reefer facts • Each cooling section in a specialised reefer vessel has a separate ventilation and fresh air control system • Temperatures are monitored in real time and can be controlled directly • Specialised reefer vessels provide optimal air distribution, so that cargo is quickly and evenly cooled down • The reefer plant and the conditions in the hold are checked frequently ensuring immediate and professional response to any unwanted variations or malfunction of equipment.

13. 360 Quality endorsed terminals

14. Benefits of 360 Quality • Owners: Properly maintained vessels • Terminals: Professional performance • Cargo interests: Longer shelf life (Fast) Quality outturns (Dedicated) Full cooperation (Direct) • Insurers: Less risks, claims and costs

15. Moving forward A stronger 360 Quality brand • Technical Committee • Shelf life • Technical know how, research • Environmental awareness • Training • Container Code • Communication • Newsletter (waste busters) • Press releases.

16. Check www.360quality.orgThanks for your attention.