Introduction to BPM. Sarbashrestha Panda August 2008. Coverage Detailed. What is BPM Process Reference Models Process Modeling Notations Modeling Essentials (What to capture) KPIs Process Analysis Non Value Adding Activities (NVAs) FMEA/Root Cause
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“Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, monitor, control, and measure both automated and non-automated business processes to achieve consistent, targeted results consistent with an organization's strategic goals. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility.”
Understanding of Customer Requirements
Contract for Tradeoff Decisions
Knowledge of Previous Design
driven by the strategy > what gets measured gets done
Krafzig et al. 2005