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Introduction to BPM. Sarbashrestha Panda August 2008. Coverage Detailed. What is BPM Process Reference Models Process Modeling Notations Modeling Essentials (What to capture) KPIs Process Analysis Non Value Adding Activities (NVAs) FMEA/Root Cause

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introduction to bpm

Introduction to BPM

Sarbashrestha Panda

August 2008

coverage detailed
Coverage Detailed
  • What is BPM
  • Process Reference Models
  • Process Modeling
    • Notations
    • Modeling Essentials (What to capture)
    • KPIs
  • Process Analysis
    • Non Value Adding Activities (NVAs)
    • FMEA/Root Cause
    • Simulation (Bottlenecks, Costs, Resources fine-tuning)
  • Process Design
    • Inputs to Design
    • Process Design best practices
  • Tools :
    • BPA Vs BPMS
    • Components and structure of a BPMS
    • Overview of a BPA/BPM tool
what is bpm4
What is BPM
  • BPM is a set of processes that help organizations optimize their business performance. It is a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Wikipedia
  • The ABPMP definition of Business Process Management is:

“Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, monitor, control, and measure both automated and non-automated business processes to achieve consistent, targeted results consistent with an organization's strategic goals. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility.”

          • https://www.bpminstitute.org/articles/article/article/what-is-bpm-anyway.html
what exactly is bpm is it a process technology or management discipline
“What exactly is BPM? Is it a process, technology, or management discipline?”
  • So, what really is Business Process Management (BPM)?
      • A process of managing your business processes
      • A management discipline.
      • A technology or set of technologies
      • A rapid application development framework
process mapping basics
Process Mapping Basics
  • Mapping Techniques/ Notations
    • Flowcharting
    • Activity Diagrams
    • IDEF
    • EPC (Event driven process charts)
    • BPMN
      • http://www.diveintobpm.org/
diagram construction

CONTROL

INPUT

OUTPUT

FUNCTION

MECHANISM

Diagram Construction
  • Boxes represent functions
  • Arrows represent real objects or data
example idef diagram
Example IDEFØ Diagram

Customer

Expectations

Understanding of Customer Requirements

Needs

Establish

Reqmnts.

Requirements

A1

Contract for Tradeoff Decisions

Alternative Technologies

Design

System

Design

Knowledge of Previous Design

A2

Raw Material

Product

Build

System

A3

Analysis Methods

Design Methods

Fabrication Methods

what to capture16
What to capture?
  • Org view
    • Roles
    • Responsibilities
    • Locations
  • Data View
    • Input objects
    • Output objects
    • Transformations
  • System View
    • Rules
    • Flow dependencies
  • Others
    • Simulation Parameters
key performance indicators
Key Performance Indicators
  • Measures Vs KPIs
  • Types
    • Financial / Operational / Transactional
    • Department Level, Process Level, Organizational Level

driven by the strategy > what gets measured gets done

process analysis19
Process Analysis
  • NVA – Non Value Added Activities
  • Lean concepts
    • Muda - Waste
    • Muri - Overburden
    • Mura – Unevenness
  • FMEA
  • Root Cause Analysis
  • Simulation
process design21
Process Design
  • Inputs from
    • SMEs
    • FMEAs
    • Gap Analysis
    • Benchmarking
    • Best Practices
process analysis re designing workflows
Process Analysis / Re-designing Workflows
  • Weed out the NVA
  • Check necessity of each activity
  • Parallelism
  • Optimize communication
  • Resource allocation
  • Order task according to cost / effects
when to use bpms
When to use BPMS

high

BPMS

Complexity of

coordination

EAI

Application

server

low

high

low

Frequency

of change

Krafzig et al. 2005

slide27

Thank you

contact: sarbashrestha@gmail.com