Solution as a Service Over the framework of S I M P L E W E B…

1. Simple Web: simplified.. innovative.. extensible.. open source.. Solution as a Service Over the framework of S I M P L E W E B… HOSTED APPLICATIONS SERVER Managing a multi-user group permissions based customizable Workflow web application Visualizing a better business…. Extensible and Flexible as you want it… Sudhakar Krishnamachari skrishnamachari@cincom.com

2. Simple Web: simplified.. innovative.. extensible.. open source.. “To make simple tasks easy is commonplace, to make complex tasks simple is an art…” “The inner framework has to be just perfect for the product to turn out right” The Simple Web Overview…

3. All major DBMS supported.. MySQL, PostGres, MSSQL,Oracle Smalltalk Powered… Linux, Windows, Unix : all major OS base.. Multi-User group/Users permissions based workflows for CRM/ Sales/ Project/ Enterprise wide cooperative applications. 24x7x365 hosted solutions system with a dynamic application server Highly customizable, to support rules and processing through XML and Smalltalk scripting.. Server Pages Servlet Web Services Low Memory, CPU and space requirements… Scalable from few users to 1000’s of users… Supports single to 3-tier and extensible to n-tier system.. Secure and encryptions capable Simple Web: simplified.. innovative.. extensible.. open source.. Simple Web: simplified.. innovative.. extensible.. open source.. S I M P L E W E B…Simplified…. Innovative…. Extensible… Open Source…Hosted Web Based Application Server “The committee recommends that open architecture should be the norm in selecting software and hardware applications in order to realize effective integration and quick adoption.” IT TASK FORCE REPORT 2002

4. Simple Web: simplified.. innovative.. extensible.. open source.. Architecture of a Hosted Application Server EXTERNAL SUBSYSTEM OR APPLICATION(s) Firewall Gateway 2 Web Browser Access Web Services or direct API connection 1 Administrator on the Server machine View and modify Server application configuration 4 Database SQL Queries Store and Fetch 3 LAN/WAN Internet Machine ( as per access permissions ) Custom client UI access if reqd.. DBMS Server(s): Oracle/ Sybase/MSSQL/PostGre Multiple DBMS if reqd.. For entry or retrieval Of information in html Pages, XML as reqd.. Application Server(S) (On Any OS: Linux/Unix Or Windows) This is scalable depending on load of number of Simultaneous access to N number of machines. Dynamic Load Balancing, Hot updates without any Downtime is fully supported.

5. Simple Web: simplified.. innovative.. extensible.. open source.. “Theories are always very thin and unsubstantial; experience only is tangible ..” Ballou Hosea “We know nothing of what will happen in future, but by the analogy of experience ..” Abe Lincoln The Case Studies…

6. Simple Web: simplified.. innovative.. extensible.. open source.. Chhattisgarh State Electricity BoardWork-Flow CSEB Fuse-Off Call (FOC) Center 1 CSEB FOC 2 Database I CSEB Main Call Center Remote Firewall Backup Database X • Hosted Cincom Data Center Server • Hosts Simple Web.. Application Framework. • Authenticates Remote CSEB Agents. • Serves Requests from remote users. • Maintains comprehensive databases for CSEB. CSEB FOC N-1 Data Warehouse CSEB FOC N

7. Simple Web: simplified.. innovative.. extensible.. open source.. Chhattisgarh State Electricity BoardServices Offered by Simple Web.. • Serves Main Call Center and the Fuse-Off Call Centers on 24X7X365 basis. • Main Call Center (MCC) is an established Centralized Customer Service Provider. • FOCs spread over city, serve as Subsidiary centers in addition to the MCC. IV. Consolidated Payment Collection for multiple bills. V. Applications: Load Enhancement/Reduction, Name Transfer. I.Secure Login, Complaints Registration. Integrated Services Provided by MCC & FOCs : VI. Periodic Generation ofReports by Manager Group. II.Regular Complaints tracking and updating. VII. Workforce Management sub-system for agents. III .Customer Meter Reading Recording VIII. Analytics, Data Aggregation, rolling up, presentation of dashboard.

8. Simple Web: simplified.. innovative.. extensible.. open source.. Chhattisgarh State Electricity Board : SECURE LOGIN AND DATA ENCRYPTED TRANSFER.. Browser now authenticates user against Registered IP and agent ID. If required can be against Windows Integrated (NTLM) Authentication.. Auto Pop-up on authorization.. Data can come encrypted via https AND Also be selectively encrypted/decrypted For DB storage.. Firewall Authorize per special machine signature Register specific current IP/ Mac ID.. Logoff goes similarly..to de-register the IP And Mac. ID.

9. Simple Web: simplified.. innovative.. extensible.. open source.. Chhattisgarh State Electricity BoardCustomer Complaint Forms Assign to Linesman NEW EDIT FCR Generate.. Update Closure Auto update 5 min: desktop window.. List of Complaints Hindi FCR form Permissions differ for MCC, FOC agents, Sysadmin and the CSEB Manager.. On the forms edit.. Complaints Edit

10. Simple Web: simplified.. innovative.. extensible.. open source.. Chhattisgarh State Electricity Board • ANALYTICS: The data is used to generate daily reports for the CSEB officials.. And going forward in the next 3 – 9 months, the decision support system is to be rolled out with aggregated/ segmented/ grouped.. dashboard outputs.. 4

11. Simple Web: simplified.. innovative.. extensible.. open source.. Corporate Care System • CCS provides Integrated Business Solutions as per your flexible requirements. • Highly customized Reports generation solution. 1 6 5 2 4 3 Pages served by the Smalltalk Application Server: 1. Cincom Care System (CCS)Home Page. 2. System Call Tracker (SCT). 3. Human Resource Care System (HRCS). 4. Resume Referral (RR) system. 5. & 6. Reports for CCS.

12. Simple Web: simplified.. innovative.. extensible.. open source.. Workforce Management • Workforce Management provides an ordinary system to track working time, tasks of the workforce….just to show the endless possibility of mutating the Simple Web… 4 1 3 2 Auto update 5 min: desktop window.. Pages served byCincom Smalltalk Application Server: 1. Workforce Management Home Page. 2. Task List & Auto updated list of unresolved tasks Pop-up. 3. Edit/Set an task. 4. Report for Workforce Management.

13. Simple Web: simplified.. innovative.. extensible.. open source.. The Technical Details ahead...

14. Objects: Objects ( class) description Object header and data Object state (includes contexts as objects) Virtual Image Virtual Engine Operating System Hardware • Compiler • Interpreter • Memory handling aka memory reclamation • Primitives Simple Web: simplified.. innovative.. extensible.. open source.. CINCOM SMALLTALK PLATFORM.. The foremost OOPS platform that is the most productive development environment Specially for COMPLEX solutions.. • A Virtual Machine that runs compiled with the most optimized garbage controlled environment . • Dynamic interpretation of code supporting highly versatile and controllable environment to work with. • Code that is closer to English than any others.. • For Agile development that is incremental and not discrete entity… • Code reuse, refactoring capabilities, reflection mechanisms enable a system that is as flexible as the developer can extend it to be. • Completely Open Source code, means no black boxes to hit against near the end of the project phases..

15. Web Browsers UI screens Simple Web: simplified.. innovative.. extensible.. open source.. Smalltalk GUI screens + DBMS Interface Other DBMS Apache Web Server Visualworks: Web Application Server + DBMS Interface Linux OS MySQL on Linux OS Under construction slide: to be visually modified.. WebServices link to the external world.. Existing Sub Systems/ Applications Or Support applications integration

16. Simple Web: simplified.. innovative.. extensible.. open source.. HOSTED LIVE APPLICATION SERVER: BACKEND • ON-SITE • Duplicated resource and probably compromises too..in specs • Downtimes can be larger • Test and Runtime can be totally different • Incur add on costs per site addition.. • HOSTED • Efficient Resource Management • Lesser downtime and better change management • Test/Runtime integrated environment • Cost Amortization • Facilitates monitoring of complete web-site on 24X7 basis. • Best suited for Load Testing purposes. • Utility useful for monitoring any site comprehensively. • Comprehensive Backend Maintenance is facilitated by various utilities… System Monitoring Tool • Allows diverse Databases to be lazily • Synchronized to ensure comprehensive • content in one Or all DBMS servers. • Uses automatic updating …to pull • Data together… • This can be custom programmed • as per specifications…. Server Admin Tool Client Update Tool

17. Simple Web: simplified.. innovative.. extensible.. open source.. State Transition Diagram Remote Authorization Request HARDWARE FIREWALL (Router, etc) SMALLTALK REMOTE SERVER SOFTWARE FIREWALL GATEWAY CLIENT BROWSER STATIC CONTENT SERVED Home URL Request Static Page.. BACK-UP DATABASES Query Data Display Page.. Back-up Data Query Response Formatted Response Page Add, Delete, Modify Requests Query Data Back-up Data Display Page.. Formatted Response Page Query Response Quit or Request Timeout Remote Log-Out Request

18. Simple Web: simplified.. innovative.. extensible.. open source.. Concluding note.. Hosted Solutions as a Service: • Agile and Extreme Programming that delivers incremental solution. • Customer is a partner in development of the solution that best fits their problem domain • Complex problems demand flexible solutions that are highly extensible • Simple natural language based scripting that lends itself to customizability even in a non-IT environment. • Hosted model supports secure, guaranteed, gradually maturing, technically optimal solution forever..

19. Simple Web: simplified.. innovative.. extensible.. open source.. Let us get together to chart your IT automation Solutions: Simple, efficient and flexible…