Team Norms. What are norms?. Norms are defined as, “The mutually agreed upon standards of behavior.” Norms usually involve communication, consensus, conflict, and respect. Social norms, norms of collaboration, societal norms, and educational norms are examples. Why are norms important?.
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Garmston and Wellman’s “Seven norms of Collaborative Work”:
4- Put ideas on the table
5- Pay attention to self and others
6- Presume positive intentions
7- Pursue a balance between advocacy and inquiry
Ford Motor Company
1- Help each other be right, not wrong.
2- Look for ways to make ideas work, not for reasons that they won’t.
3- Don’t make negative assumptions.
4- Help each other win and take pride in victories.
5- Speak positively about each other.
6- Maintain a positive attitude.
7- Do everything with enthusiasm.
8- Whatever you want, give it away.
9- Have fun!
Fist- “I cannot live with this”
1- “I need to talk more about this”
2- “I would like to discuss minor issues”
3- “I am comfortable”
4- “Good idea”
5- “I want to lead the charge on this item”
Based upon how important the decision is, determine which level is unacceptable. i.e. VERY important decisions cannot allow any fists, 1 or 2 fingers. Routine decisions cannot allow any fists. Any low numbers explain why they voted that way and what compromise would be acceptable.
Determine how many rounds of voting or how much time will be spent attempting to come to consensus. If time or rounds run out, think about it and continue next time.
Have a conversation beginning with:
“I know that none of you would ever sabotage this agreement, but under what conditions would you be tempted?”
List the conditions and discuss the proper course of action should those conditions arise.
Assessing our norms