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Enhancing Organizational Efficiency through Effective Complaint Systems

This report reviews the work of the Kleinmoedig Commission and suggests reinforcing the health care team through recruitment of additional staff. It emphasizes the involvement of Location Directors in long-term planning to establish effective complaint systems for organizational efficiency.

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Enhancing Organizational Efficiency through Effective Complaint Systems

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  1. Reporting and investigation of complaints systems to be rendered effective (Para. 37) Review of the work of the Kleinmoedig Commission (Para. 44) The Location Director to have some involvement in longer term planning for the establishment (Para. 38) Reinforcement of the health care team (Para. 46) Recruitment of additional staff (Para. 41)

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