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E.O. 13522: Challenges, Opportunities, and Metrics Presentation to NFFE-FSC Training Conference. Dr. Marick F. Masters Director, Labor@Wayne Professor of Business and Adjunct Professor of Political Science Wayne State University 255 Walter P. Reuther Library 5401 Cass Avenue
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E.O. 13522: Challenges, Opportunities, and MetricsPresentation to NFFE-FSC Training Conference Dr. Marick F. Masters Director, Labor@Wayne Professor of Business and Adjunct Professor of Political Science Wayne State University 255 Walter P. Reuther Library 5401 Cass Avenue Detroit, MI 48202 TEL: (313) 577-5358 E-mail: firstname.lastname@example.org October 27, 2010 Reno, NV
Challenges • Metrics • Measurements • Focus
Opportunities • Improve Performance • Increase Public Satisfaction • Build Union and Labor-Management Cooperation
E.O. 13522 Evaluation Requirements • Developing suggested measurement and metrics for the evaluation of the [National] Council and department or agency labor-management forums • Collecting and disseminating information about, labor-management relations improvement efforts in the executive branch, including results achieved • Evaluate and document in consultation with union representatives…,changes in employee satisfaction, manager and organizational performance resulting from the labor-management forums. • Address how the department or agency will work with the exclusive representatives of its employees through its labor-management forums to develop department-, agency-, or bargaining unit-specific metrics to monitor improvements in areas such as labor-management satisfaction, productivity gains, cost savings, and other areas… • Conduct a baseline assessment of the current state of Labor Relations
Metrics-Overall Goals • Improve agency’s ability to accomplish mission and deliver high quality services and products • Improve the quality of employee worklife • Improve the labor-management relations climate
Metrics • Issue Identification • Mission and Service Delivery • Employee Satisfaction • Labor-Management Relations
Mission Metrics • Process/Cycle Time • Quality • Customer Service
Labor-Management Contextual Metrics • # of Disputes • Nature of Disputes • Other
U.S. Forest Service Strategic Goals, 2007-2012 • Restore, Sustain, and Enhance the Nation's Forests and Grasslands • Provides and Sustain Benefits to the American People • Conserve Open Space • Sustain and Enhance Outdoor Recreation Opportunities • Maintain Basic Management Capabilities of Forest Service