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Test Assurance – Ensuring Stakeholders get What They Want . Paul Gerrard Gerrard Consulting PO Box 347 Maidenhead Berkshire SL6 2GU UK e: paul@gerrardconsulting.com w: http://gerrardconsulting.com t: 01628 639173. Why Test Assurance?. Most projects need to be kept ‘honest’

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test assurance ensuring stakeholders get what they want
Test Assurance – Ensuring Stakeholders get What They Want

Paul GerrardGerrard ConsultingPO Box 347MaidenheadBerkshireSL6 2GU UK

e: paul@gerrardconsulting.comw: http://gerrardconsulting.comt: 01628 639173

why test assurance
Why Test Assurance?
  • Most projects need to be kept ‘honest’
  • Sponsors and business
    • Need someone ‘on the inside’ on their side
    • Need translations from technical, evasive spin to lay persons’ language
  • Testing is rarely done well - project needs support from someone capable and bias-free
  • Risks arising need someone to prod the project into action (who else will do this?)
objectives of the role
Objectives of the role
  • Primary objective: Support
    • To provide advice, leadership and direction to the project team to improve the effectiveness of testing and in particular test reporting
  • Secondary objective: Assurance
    • To provide independent assurance to the management board on the thoroughness, completeness and quality of testing
  • Optional
      • Excluded from scope is any responsibility for the delivery of testing - specifically excluded to avoid any conflicts of interest
support
Support
  • Information Provision
    • Including specific points of expertise or experience
  • Decision Support
    • To support the decision making process, where points of technique, documentation, reporting or appropriate (not always 'best') practice may be suggested to the team
  • Advisory
    • To advise on process for traceability, coverage, sign-off for assurance purposes
  • Risk Awareness
    • To identify risks that must be addressed by test phases
  • Review support
    • Critical reviews of coverage, documentation, plans, results while under development.
assurance
Assurance
  • Test Audit
    • Independent audit of test records and process to include checks for traceability, coverage, consistency, accuracy etc.
  • Test Phase report
    • Phase report to document the audit, identify areas for correction, interpretation
  • Sign-Off
    • See later.
assessment of testing as a whole
Assessment of Testing as a whole
  • Can the system can be used in a realistic business environment, processing realistic data?
  • Does the system meets performance, availability and reliability objectives?
  • Can the system can be supported by operations staff so that exceptions can be handled?
  • Can the system can be installed, started, stopped, backed up and restored from a range of failure scenarios?
  • Have all outstanding product risks of concern have been addressed
  • Have each of the test phases achieved their target level of coverage so that the project can be confident in their assessment?
process and coverage assurance
Process and Coverage Assurance
  • Is the process sound; will it achieve the test phase objectives?
  • Was the process followed, exit criteria met, waived appropriately?
  • Did the appropriate, responsibility people perform sign-offs?
  • What process was used to design tests; were coverage targets set?
  • Were the targets met in test planning and execution?
product risk assurance
Product Risk Assurance
  • What risks drove the test planning, prioritisation?
  • Were risks addressed through the testing?
  • Are there risks, not tested that are outstanding?
interventions assurance
Interventions - Assurance
  • Test Assurance Notes: Where anomalies or uncertainties in the planning, scope or approach to testing are detected, or where a new risk to be addressed by testing appears, an Assurance Note is a challenge to the project to clarify the purpose of that aspect of the project.
  • Test Audit: Independent audit of test records and process to include checks for traceability, coverage, consistency, accuracy etc.
  • Test Phase report: Phase report to document the audit, identify areas for correction, interpretation.
  • Sign-Off: see slides that define precisely what Assurance Sign-off means (and doesn't mean).
sign off by stakeholders and other participants
Sign-Off by stakeholders and other participants
  • Indicates that the signatories:
    • Have read and understood it what they have signed
    • Have approved a deliverable, outcome or process
    • Made their decision in a transparent fashion
    • Commit to a defined course of action – usually to ‘accept’ and/or implement
    • Have reached a consensus view
    • Have based their decision on their (or delegated) judgements
    • Agree that their views have been taken into consideration
  • Signatories must be recognised authorities
  • Sign-off is usually irreversible – once signed, cannot be undone
  • Not granted lightly.
test assurance sign off is different
Test Assurance Sign-Off (is different)
  • The test approach, plan, specifications, scripts, logs, incident reports have been reviewed and test lead has been interviewed/consulted
  • The following have been ‘assured’:
    • Objectives and acceptance/exit criteria
    • The test design approach enables objectives to be met
    • Coverage target(s) ensure that enough information will be gathered to make the acceptance/exit decision
    • The exit criteria have been met or…
      • The remaining anomalies have been waived by the business
      • And… the right people have been involved
    • The test records indicate that the phase process has been followed and are a true reflection.
the politics of assurance
The politics of assurance
  • Who will pay for the assurance function?
    • Would your department employ a critic?
  • Can the Assurance Manager stay independent?
    • Or will he go native with the development group?
  • Can the Assurance Manager speak the language of business?
    • Are you a techy at heart – unable to see beyond code, bugs, incident reports?
  • If you made a recommendation, would the development organisation attack you, or the problem?
  • Assurance Managers sign-off – do they take responsibility for the release?
  • Do Test Assurance Management skills exist yet?
  • If you ‘did’ assurance, would it be a career limiting move?
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