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Automating Library Services for Improved Efficiency and User Experience

Explore the integration of Service Oriented Architecture (SOA) and new technologies in library automation to enhance user experience, reduce administrative burden, and streamline resource sharing. Discover the benefits of automating services related to discovery, locating, requesting, and delivery. Learn about future automation trends, technologies, and primary objectives.

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Automating Library Services for Improved Efficiency and User Experience

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  1. ILL automationDanBib, bibliotek.dk and the local libraries Rikke Lose & Anders-Henrik Petersen Database Consultants The Danish Bibliographic Centre 7th Nordic NVBF-ILL-Conference Elsinore, Denmark, October 2006

  2. ILL automation • Why automate? • Service orientation • Services and automation • Services so far • New ILL related services • DanBib/bibliotek.dk • New technologies Rikke Lose & Anders-Henrik Petersen

  3. Why automate? • The situation • Physical and digital material • Self sufficient users • Reduce administrative burden on library personnel • Monotonous/repetitive tasks • More time for more rewarding tasks • Support for unmediated requests Rikke Lose & Anders-Henrik Petersen

  4. Service orientation • Service Oriented Architecture (SOA) • A new(er) way of looking at • business tasks that supports ILL • systems that supports ILL • SOA is: • Business • Technology • And the connection between the two • Integration • Systems • Services Rikke Lose & Anders-Henrik Petersen

  5. Services and automation • A system of ILL services as opposed to a traditional ILL system • Utilizing services to support business objectives • Easier to implement • Does not require specific systems • Implement when you are ready • But others might rely on your implementation! • Automate (technology) one service (business) at a time Rikke Lose & Anders-Henrik Petersen

  6. Services (top level) • What kind of services are we talking about? • Services related to ILL and Resource Sharing • Discovery • Locating • Requesting • Delivery • From the user’s perspective • Finding • Obtaining • Discovery is not necessarily as much a question of automation as a question of making vissible and available Rikke Lose & Anders-Henrik Petersen

  7. Services automated so far • Discovery • Union Catalogs, OPACs and databases • Federated searching • Link resolving • Current awareness (email, RSS) • Locating • Holdings lookup • Link resolving • Request • NCIP user lookup • ISO ILL services (XML) • request • answer • Delivery • National transportation service • Downloading electronic copies • But still many manual tasks Rikke Lose & Anders-Henrik Petersen

  8. Future automation of services • Discovery • Bibliographic verification • Library directory services • Locating • Locate services based on the OpenURL standard • Request • More ISO ILL services (XML) • Cancel • Renew • Status request • Delivery • Even more ISO ILL service (XML) • Shipping • Overdue • And some services are still not implemented by everybody Rikke Lose & Anders-Henrik Petersen

  9. Service automation in DanBib/bibliotek.dk • FRBR display • bibliotek.dk in Google • RSS news feed (new records) in bibliotek.dk (search) • DanBib and related system as intermediary between libraries • They don’t need to know each other • Their systems don’t even have to communicate the same way • z39.50 • Email • Or they can use the central BoB-system • Interacting or forwarding • NCIP user lookup in bibliotek.dk Rikke Lose & Anders-Henrik Petersen

  10. Service automation in DanBib/bibliotek.dk • In the very near future • FRBR requests • Automation of end user initiated requests from bibliotek.dk • In the (near) future • Support for automatic locating of material – electronic or physical • Automation of ILL personnel initiated requests via netpunkt/Zpunkt • NCIP user lookup from netpunkt • Additional ISO ILL services (XML) Rikke Lose & Anders-Henrik Petersen

  11. Technologies • Our goal for communication of ILL services • Continued support for z39.50 communication • Move away from unformatted email communication • Towards utilization of internet based technologies • HTTP(S) • SOAP • XML Web services • Move away from non-XML standards • System-to-system communication always exchanging XML documents but using various protocols Rikke Lose & Anders-Henrik Petersen

  12. Primary objectives • Easier and faster implementation • Reduce administrative burden on library personnel • Supporting end user requirements for seamless access to resources Rikke Lose & Anders-Henrik Petersen

  13. Thank you! Rikke Lose rlo@dbc.dk Anders-Henrik Petersen ahp@dbc.dk

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