CPRS Training ConferenceThursday, March 8, 2007Motivating and Managing “Gen Y” Staff Presented by: Alexa Pritchard Parks & Recreation Manager email@example.com
Over the next decade, thousands of businesses will come to realize that their most important assets are their human assets – their customers, employees and investors – and that to build winning strategies, they have to find ways to attract and develop the right human assets and earn their loyalty. Frederick F. Reichheld The Loyalty Effected
Today’s Outcomes • To understand the values of the current workforce (Gen Y’s) and how they make the difference in our organizations between good and exceptional. • To identify and discuss two new thoughts/ideas that can be implemented in the following areas: • Compensation • Staff Trainings • Staff Recognition
Reference Material • Getting Them To Give a Damn. How to get your front line to care about your bottom line. ~ by Eric Chester • When Generations Collide ~ by Lynne C. Lancaster & David Stillman • Employing Generation WHY? ~ by Eric Chester
Gen YThose born between 1980 - 1991 “Us/Them; Then/Now” Quadrant
Work hard; feel proud; get ahead! The customer was king. Dress for success. You climbed the corporate ladder and retired with a pension. Work hard; feel tired; miss out! Customers are equals, not elevated. Personal image is everything. You build your resume with vast experience from many job and retire with an IRA. Us/Them
Teens had to work to buy a car and cool stuff. Jobs for teens were hard to find. The boss was the boss. School first, then job, then friends/activities. Parents give teens a car and other cool stuff. Jobs for teens are endless in supply. The boss is your peer, if not your buddy. Friends/activities first, then school, then job. Then/Now
What Motivates Staff? • Let’s make a list… • Focus on the following areas… • Compensation • Training • Recognition
Compensation • Start Thinking Digital • Compensation and Longevity • Creative Compensation • A Little Incentive Goes a Long Way
Compensation • What are some ideas you have about possible compensation strategies you might be able to implement at your work place?
Staff Training • Give an example of when you either attended or conducted an exceptional and effective training. • What made it exceptional and effective?
Staff Training • Go for an Early Victory • Assess What They Know • Continually Reinvent Your Trainings • Keep Training Fun, Interactive and Engaging
Recognition: Does Anyone Notice • What recognition systems have been unsuccessful for your organization? • Why were they unsuccessful? • What recognition systems have been successful for your organization? • Why were they successful?
Recognition: Does Anyone Notice • Positive Reinforcement • Four P’s of Wise Recognition and Rewards • Personal • Proportionate • Prompt • Public
New & Emerging Thoughts for Managing and Motivating Staff • The workforce is changing and are we staying ahead of this change? • Need to be continually looking for new ideas/strategies to attract and retain staff. • May need to be bold and “slay the sacred cows” within the organization.