slide1 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
CRM CORPORATE - DESAFIO PERMANENTE - PowerPoint Presentation
Download Presentation
CRM CORPORATE - DESAFIO PERMANENTE -

Loading in 2 Seconds...

play fullscreen
1 / 9

CRM CORPORATE - DESAFIO PERMANENTE - - PowerPoint PPT Presentation


  • 56 Views
  • Uploaded on

CRM CORPORATE - DESAFIO PERMANENTE -. 12,000. 10,902. Number of new aircraft. 10,000. 8,000. 63%. 6,000. 4,000. 3,306. 1,472. 1,648. 2,000. 19%. 1 9 %. 10 %. 10%. 8 %. 10%. 0. Single-aisles. Small twin-aisles. Intermediate twin- aisles. Large aircraft.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'CRM CORPORATE - DESAFIO PERMANENTE -' - urit


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

CRM CORPORATE

- DESAFIO PERMANENTE -

new passenger and freighter aircraft deliveries will average 866 per year

12,000

10,902

Number of new aircraft

10,000

8,000

63%

6,000

4,000

3,306

1,472

1,648

2,000

19%

19%

10%

10%

8%

10%

0

Single-aisles

Small twin-aisles

Intermediate twin-

aisles

Large aircraft

% value: 40% 24% 14% 22%

New passenger and freighter aircraft deliveries will average 866 per year

2004 – 2023: 17,328 new passenger and freighteraircraft deliveries worth $1.9 trillion

Source: Airbus GMF 2004

safety is not a book safety is not software safety is a culture

COCKPIT CREW

AIRCRAFT

ENVIRONMENT

POWERPLANT

MAINTENANCE

AIR TRAFFIC CONTROL

AIRPORT

0%

10%

20%

30%

40%

50%

SAFETY IS NOT A BOOK. SAFETY IS NOT SOFTWARE. SAFETY IS A CULTURE.

RELATIVE IMPORTANCE OF CONTRIBUTING FACTOR IN FATAL ACCIDENTS

(SOURCE: CIVIL AVIATION SAFETY DATA, 1889-2003)

slide4

ROTEIRO

  • O QUE FOI FEITO?
  • O QUE DEIXAMOS DE FAZER?
  • E O DESAFIO PERMANENTE?
  • CONCLUSÃO
slide6

O QUE DEXAMOS DE FAZER?

UM PROJETO

(RESPEITANDO PROCESSOS COMO O DO FOLLOW UP)

slide7

E O DESAFIO PERMANENTE?

CULTIVAR A PESQUISA

&

CRIAR UMA CULTURA CRM

slide8

CONCLUSÃO

NECESSITAMOS:

  • AJUSTAR O ENSINO ACADÊMICO
  • CRIAR GRUPOS DE PESQUISA CRM
  • TRATAR O CRM COMO UM OPEN PROCESS
  • EDUCAR & INSTRUIR: O CAMINHO DA CULTURA CORPORATIVA
  • DESCOBRIR NOVOS TALENTOS: RENOVAR O CORPO DOCENTE
  • LOSA X CRM – Uma visão pró-ativa. Uma forma de verificar a prática.
slide9

OBRIGADO

www.aeronautas.org.br

safety@aeronautas.org.br

celio.eugenio@gmail.com

celio.eugenio@varig.com