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Windstream Communications: Connecting Business to Business 11:00 EST 12/14/10

Windstream Communications: Connecting Business to Business 11:00 EST 12/14/10. Doug Crocker District Dealer Manager Windstream Communications. Agenda. General Windstream information Product overview VoIP and Data bundle – dynamic bandwidth T1 Bundle – traditional TDM T1’s MPLS Networking

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Windstream Communications: Connecting Business to Business 11:00 EST 12/14/10

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  1. Windstream Communications:Connecting Business to Business11:00 EST 12/14/10 Doug Crocker District Dealer Manager Windstream Communications

  2. Agenda • General Windstream information • Product overview • VoIP and Data bundle – dynamic bandwidth • T1 Bundle – traditional TDM T1’s • MPLS Networking • Hosted VoIP and Data Bundle – Hosted PBX • Big bandwidth products • POTS lines • DSL service • Ancillary Products • Web hosting and email • Fax to email (inbound and outbound) • Managed network services • Customer and dealer expectations • Q&A

  3. Windstream’s History and Highlights • History • 2010 – Q4, Windstream acquires Hosted Solutions • 2010 –Q3,Windstream acquires Norlight Inc., and Kentucky Data Link • 2010 – Q1, Windstream acquires NuVox Communications Norlight Inc., and Kentucky Data Link • 2009 - Windstream moves to the NASDAQ Exchange. • 2007– 2009 - Windstream acquires CT Communciations, D&E Communications, Iowa Telecommunication Services, and Lexcom increasing it’s access lines by approximately 292,000 and it’s High Speed Internet customers by 77,000. Windstream reaches it’s milestone of 1 million High Speed Internet customers. • 2006 – Windstream Corporation formed through the spinoff of Alltel’s landline business and the merger with Valor Communications Group • 2005 – Alltel spins off it’s landline business and merges with VALOR Communications Group. • 1983-2003 – Alltel merges with or acquires Mid-Continent Telephone Company, GTE’s Georgia service, Standard Group, and Aliant Communications • 1943 – Allied Phone Company is founded in Little Rock, AR. • Highlights • $4 billion in annual revenues • Approximately 10,000 employees

  4. Windstream Network • ILEC & CLEC Markets • Redundancy: We engineer the core network to have no single point of failure • Cisco powered Network

  5. What is VOIP & Data Bundle • VOIP & Data Bundle is Windstream’s flagship Voice over IP (VoIP) product offering. This is a dynamic bandwidth product. • VOIP & Data Bundle can provide local and long distance voice services, high speed internet access, and MPLS. • Voice services can be delivered as: • PRI • Analog trunks (via channel bank) • Combination of PRI and analog • SIP • VOIP and Data Bundle can be delivered via T1, Etherloop over Copper, and Ethernet • MPLS can be sold as an added feature to VOIP and Data Bundle

  6. What is Dynamic Bandwidth? • Dynamic Bandwidth Allocation, DBA, allows the interaction of voice and data on a circuit. • If voice is not being used the entire bandwidth is available for data • Voip and Data bundle supports configurations of Up to 100MB and 96 voice channels • Voice traffic always takes precedence over data traffic. • A voice call is converted to IP packets and silence suppression is enabled: • Voice calls in CLEC take 32k • Voice calls in ILEC take 80k • Fax, Modem, and Credit Card lines (ILEC and CLEC) require 80kbps • As voice calls are initiated, the voice packets take priority over data packets • Once a call is complete, the voice channel is immediately available for data bandwidth

  7. DBA Example – CLEC territory

  8. VOIP & Data Bundle Product Overview • VOIP & Data Bundle consists of two key elements • Transport. Up to 8 T1s or 12 Mbps per location • Up to 30 MB with Etherloop over Copper • Up to 100 MB with Ethernet (Select Markets) • Voice. Up to 24 voice calls, trunks, and/or PRI per T1 • Maximum of 96 voice calls per site • SIP Trunking available if using a certified PBX

  9. VOIP & Data Bundle Features • VOIP & Data Bundle includes the typical calling features needed • See next slide for details • VOIP & Data Bundlealso includes a Web Portal that allows users to manage numbers and call treatment on-line • The following features are available: • Call Log • Missed, Dialed, and Received Calls • Click to Call • Call Treatment • Find Me/Follow Me – In order • Forward All Calls – Customer Recovery • Domestic LD minutes can be added in 1000 minute increments. Un-used LD minutes rollover over before expiring in the 4th month. LD minutes used are a combination of outbound and inbound toll free. • VOIP and Data Bundle includes our extended local calling areas which is typically about twice the size of the ILEC in areas where Windstream is the CLEC

  10. Basic Features Package Free LD between VOIP & Data Bundle locations

  11. Out of Scope for VOIP & Data Bundle Who is not a good candidate for VOIP & Data Bundle? • More than 6 fax / modem lines per T1 • Fax only PRI • Auto-Dialers • Modem Banks or Heavy Modem Use

  12. T1 Bundle – Technical Overview • Channelized TDM T1(s) • - 24 fixed channels • - Each channel is 64k bandwidth or voice • Up to 10 T1 circuits • Voice • - Signaling available as • PRI or 2-way DID • Analog • Combination of the above • Data • 64 Kbps x # of Channels = Speed • Up to 12Mbps (up to 8 T1s can be bonded) • Dedicated & Symmetrical • Internet bandwidth or MPLS connectivity • Adtran CSU/DSU

  13. T1 Bundle – Product Overview • T1 Bundle includes • - Voice & data • - Free feature package • Standard calling features • 1,000 LD minutes • Web Hosting and Email • 20 DIDs • 5 standard voicemail boxes • Additional LD, DIDs, Voicemail boxes, and other • features may be added a la carte • Adtran Channel Bank with CSU/DSU

  14. MPLS Networking

  15. What is MPLS Networking? MPLS Networking is the product name for our MPLS product. MPLS Networking is sold on 25%-35% of our VOIP & Data Bundle orders. MPLS Networking is a wide area networking (WAN) solution --- connecting businesses with multiple locations, including Off Net MPLS Networking is a private, secure network built across Windstream’s core MPLS (Multi Protocol Label Switching) backbone using Layer 3 VPN technology MPLS Networking is a scalable solution meeting individual business needs through three levels of QOS (quality of service) Best Effort Business Critical Real Time

  16. MPLS Networking Within each QOS level, Windstream measures the following items and provides performance guarantees: Latency Jitter Packet Loss The performance guarantees within each QOS level are defined on the next slide The guaranteed performance levels measure Windstream’s core network equipment. MPLS Networking customers have the ability to view these performance levels real-time, via the web. Windstream also provides a comprehensive credit policy to cover any failure in meeting each performance level as stated in our Service Level Agreement MPLS Networking can be sold as an added feature to VOIP & Data Bundle and T1 Bundle

  17. MPLS Performance Guarantees • Latency – Measures the time it takes for IP packets to travel between points in the network. Customers will not experience an average one-way latency greater than the target for each QoS level • MPLS Networking Best Effort <55ms • MPLS Networking Business Critical <50ms • MPLS Networking Real Time <40ms • Jitter – Measures the difference in time it takes for two IP packets to travel between points in the network. Customers will not experience jitter greater than the target for each QoS level in a single calendar day • MPLS Networking Best Effort <10ms • MPLS Networking Business Critical <5ms • MPLS Networking Real Time <2ms • Packet Loss – Measures the number of IP packets dropped between points in the network. Customers will not experience sustained packet loss greater than the target for each QoS level in a single calendar day • MPLS Networking Best Effort <1% • MPLS Networking Business Critical <1% • MPLS Networking Real Time <.5% ms = milliseconds

  18. MPLS Networking - Flexibility • Fully meshed network with any-to-any connectivity, allowing regional sites to exchange data without consuming bandwidth at the host location • Change traffic patternsautomatically when their business needs change due to: • Natural disasters • New applications • Choose to access the Internet securely from one or multiple sites • Failover solutions allowing multiple hosts to be built

  19. MPLS Networking Off-NET: • Through strategic partnerships our MPLS Networking product is also available Off-NET providing an alternative to ‘costly’ long-haul loops • 80% of Sites must be On-Net • The same QOS levels still apply

  20. MPLS Networking Off-NET Voice Elements MPLS Networking Off-Net uses the same VoIP and Data Bundle voice platform • Supports analog lines, PRIs, and/or SIP • 24 voice lines per 1.5Mbps equivalent up to 96 lines Fax, Modem, Credit Card, Alarm, or Elevator lines are NOT supported

  21. Additional Rate CentersSee your dealer manager to confirm availability

  22. Hosted VoIP and Data Bundle

  23. Hosted VoIP and Data Bundle What is Hosted VoIP and Data Bundle? Hosted VoIP and Data Bundle provides an advanced business IP phone system, high speed internet and voice services - all via Windstream’s secure, private IP network. Why Hosted VOIP and Data Bundle? Hosted offers many advantages for SMBs. They include: • No Up Front Capital Costs –There is no IP PBX to purchase. Windstream provides the phones and routing equipment at the customer premise. • Predictable Operating Expenses – Monthly voice and data charges are calculated on a per telephone basis. If you add people, you’ll know exactly how your costs will increase. • No Maintenance Expenses – Because Windstream owns the equipment, they are responsible of all the costs associated with equipment and software upgrades. • Ease of Management – Windstream is responsible for managing the equipment. Routine changes like adding a new person to the system or changing an extension number are done by the customer using a simple web interface. • No Obsolescence – Windstream’s Hosted Voip and Data Bundle services group will routinely upgrade the service so that new enhancements are delivered on an ongoing basis at little or no cost.

  24. Product Information Hosted Voip and Data Bundle is made up of 5 key elements Bandwidth • We can provide Hosted VoIP and Data Bundle on the same transport types and bandwidths supported on VoIP and Data Bundle – i.e. Bonded Ts, EtherLoop, MetroE, etc. Seats • This is the number of unique telephone numbers per location Feature Package • Two Packages Available : Basic or Enhanced, see next slide Auto Attendant • Allows callers to be automatically transferred to an extension without the intervention of an operator or to mobile employees without fixed line phones. Auto attendant includes subdirectories to reach groups/queues, dial by name, dial by extension, escape to Operator, after hours routing, and holiday routing. IP Phones • Windstream owns and manages all equipment – we do not currently allow customer to provide their own

  25. Feature Packages

  26. IP Phones

  27. What is Supported? • Hosted VOIP and Data Bundle – On-net • On-Net Hosted VoIP and Data Bundle comes with the same services and features as VOIP and Data Bundle. Voice packets receive priority treatment and are supported by our standard SLA. • On-Net Hosted VoIP and Data Bundle also includes a 24 port POE switch servicing the Polycom phones • Hosted VOIP and Data Bundle – Off-net • Sold in conjunction with On-net services • Delivered over customer provided bandwidth. Best effort, no SLA. • Customer must be located within a rate center where Windstream provides local services

  28. Big Bandwidth - BBw

  29. Windstream Big Bandwidth - BBw What is BBw? BBw is our internal name for Big Bandwidth, which is anything over 10 Meg Transport types include: Bonded T1 EtherLoop over Copper MetroE DS3 BBW supports our VoIP and Data Bundle. We have built the Windstream Private IP core so our managed IP services can run over any transport or media typeve

  30. BBw – What are we selling Still VOIP and Data Bundle 1-96 voice lines – analog or PRI Internet / Data bandwidth (10M, 20M, 50M, 100M, +) CSU/DSU with router included Free LD between VOIP and Data Bundle locations Web Portal MPLS Networking

  31. Additional Voice Solutions – POTS lines

  32. Additional Voice Solutions POTS lines • Business, Key, and PBX lines • (POTS) • Available throughout ILEC region as stand alone product or bundled with other solutions • Also available in select CLEC areas as stand alone product • Available in all CLEC areas when sold with a T1 solution or greater (basically used as back-up or for alarm monitoring)

  33. High Speed Internet - DSL • * Available in ILEC & select CLEC markets

  34. DSL– Technical Overview • Digital Subscriber Line (DSL) • Delivered over POTS/B1 • Availability must be qualified • Distance matters • Less than 6,000 feet from DSLAM • Up to 6 Mbps for ADSL • Up to 12 Mbps for ADSL2+ • 6,000 to 12,000 feet from DSLAM • Up to 3 Mbps for ADSL • Up to 6 Mbps for ADSL2+ • 12,000 to 18,000 feet from DSLAM • Up to 1.5 Mbps for ADSL • Up to 3 Mbps for ADSL2+ • Asymmetrical • Upload speed is less than download • IP addresses • Static • Dynamic

  35. DSL– Product Overview • Windstream DSL services • Up to 12 Mbps download and • 1 Mbps upload • Dynamic and Static IP addresses available • Free domain registration for 1 year • 3 Free email accounts with up to 1 Gig storage • Free Professional Installation • 30 Day Satisfaction Guarantee • 24/7 Technical support • Modem can be purchased or rented

  36. Ancillary Products Web and Email Hosting Fax To Email Managed Network Services

  37. Web and Email Hosting

  38. Fax to Email

  39. Fax to Email

  40. Managed Network Services –Technical Overview • Unified Threat Management • Managed security gateway • Windstream managed firewall with customizable rules • Anti-virus • Protection against viruses, worms, and phishing attacks • Intrusion prevention • Detects and prevents malicious traffic from gaining access to the network • Web content filtering • Prevents access to selected/categorized • websites • Logging and reporting • Security log storage and weekly reports • Remote connection • Site to site IPSec encrypted VPN • Remote access • Remote desktop • WiFi • - 802.11 b/g wireless LAN

  41. Customer and Dealer Expectations

  42. Customer and Dealer Expectations • Install intervals are typically 30-45 days from signature date. Ethernet can take longer…up to 120 days. • Cut durations for a new install are typically 30 minutes to 1 hour • First bill includes the first full month of service plus the pro-rated amount from the install month • Windstream only mails a billing summary. Customers will create a secure login to view invoice details online. • Detailed bills can be provided if requested • All new customers must cancel service directly with the previous provider.

  43. Install Timeline Windstream project coordination will contact all parties involved making them aware of all scheduling events as well as providing all cut sheet and IP address information. • Week 1 – Engineering • Vendors contacted • Week 2 – Scheduling • Customer and vendors contacted to schedule install • Circuit ordered • Week 3 – Pre-Install • Circuit installation & testing • Router installation • Week 4 – Cutover and install • On site install with vendors present

  44. How We Work! • Standard quotes returned same day • Allow 2-4 days for offNet quotes and special pricing • Standard closing documents and contract packages are provided • Dealer managers and engineers available for calls and appointments • Major account team access for $10k plus deals • Weekly installation updates provided

  45. Thank you for your time!Happy HolidaysPlease contact your Venture Group Agent Manager or Project Manager for more information Doug Crocker doug.crocker@windstream.com

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