Systems Thinking. Prof Roger Maull Innovation and Service Research University of Exeter firstname.lastname@example.org. Innovation and Service Research. Using systems theory to underpin service research (Information Processing) Service systems design Technical and experiential aspects.
Prof Roger Maull
Innovation and Service Research
University of Exeter
the central concept of a system embodies the idea of a set of elements connected together which form a whole this showing properties which are properties of the whole rather than properties of its component parts. (Checkland 1981)
the relationships between the elements are just if not more important than the elements themselves the interconnections, the compatibility the effect of one upon the other…...must receive more attention that the parts (Forrester 1956 p 6)
hierarchy of physical systems which make up the universe, (atoms, plants……)
these systems occur because they have been designed, (bridge or an automated decision system)
Checkland calls the ordered conscious product of the mind. Examples include mathematics or language or philosophy.
These consist of people carrying out purposeful activity
What is a system?
How does it behave?
Simple / unitary
simple / pluralist
simple / coercive
Complex / unitary
complex / pluralist
complex / coercive
Analysis based on M.C. Jackson’s System of System Methodologies
If we have variability we need to know how much
* Capri conference paper