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Gearóid Doheny, Chairman, Ireland Special Interest Group

Introduction and Welcome . Gearóid Doheny, Chairman, Ireland Special Interest Group . Introduction and Welcome . Introduction to Glanbia Glanbia and SAP Ireland Special Interest Group . Introduction . International Consumer Foods, Food Ingredients and Nutritionals Group.

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Gearóid Doheny, Chairman, Ireland Special Interest Group

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  1. Introduction and Welcome Gearóid Doheny, Chairman, Ireland Special Interest Group

  2. Introduction and Welcome Introduction to Glanbia Glanbia and SAP Ireland Special Interest Group

  3. Introduction • International Consumer Foods, Food Ingredients and Nutritionals Group. • Headquartered: Kilkenny, Ireland. • Operations: Ireland, UK, Germany, USA and Nigeria; 4,000 employees. • Three Operating Divisions: Agribusiness, Consumer Foods and Food Ingredients.

  4. 2004 Group turnover €1.8 billion; operating profit €83.5 million (1). • Listed Irish and London Stock Exchanges • Market capitalisation c. €900 million. (1)Continuing operations

  5. Agribusiness

  6. Consumer Foods

  7. Food Ingredients

  8. and SAP

  9. Introduction / Background • Commenced with SAP in 1998 – established Glanbia Core Model • Program of SAP Roll-outs since then: • The Cheese Co- UK Foodservice - UK • Meats Ireland Food Ingredients Ire • Dairies - Ire Chilled Foods - Ire • Cheese UK (JV 50/50) Foods Inc - US • SWC – US ( JV 50-25-25 Oct 2005) Nutritionals – Europe/US • Agri - Ire ( 2006) • Established • Shared Services (Finance AR, AP, Travel Mgt, Payroll (non SAP) ) • Group Purchasing

  10. Introduction / Background • 24 x 7 operation • 1,200 SAP users • SLA with our business units – 99.97% in 2005 • Managed Services HP, BT • Group IT staff of 65 people – business focus • Work through key relationships with business personnel • Operate a certified SAP Customer Competency Centre • Operations in Ireland, UK and US • Group IT merged with SSC in 2005 to form ‘Glanbia Business Services’

  11. Structure

  12. IT Elements Customer Relationship Supply Chain Business Intelligence Business Performance Platform Business Activity Monitor Operations Quality Management, Production Planning, Plant Maintenance Transactional Base Finance, Purchasing, Stock Management, Sales & Distribution TransactionSupport EDI, Bulk Printing, Data Capture, Quest, Web EDI, Document Management IT Services Desktop, Network, Servers, Management

  13. Business Performance Platform (BPP) - Capabilities • Powered by SAP CRM Advanced Up-selling / Cross-selling; Complaints Handling with SLA and escalation; Call Centre Management: Call Lists, Auto-escalation, Productivity reporting etc • Powered by SAP CRM, Mobile Visit Planning; Objective Setting; Customer Contact Management, Structured Intelligence Gathering, Remote Reports • Powered by SAP SEM Business Planning and Simulation – Sales Forecasting Consolidation - 2006 • Powered by SAP BW Service Level Reporting for Sales and Complaints; Sales Planning reports Transportation Costing analytics • Powered by SAP Financial Supply Chain Under assessment currently: Collections Management; Dispute Management; Collaborative Billing

  14. Platforms • ERP – SAP Enterprise 4.7 • Upgrade from 4.0B in 2004 • BI – SAP BW 3.5 • Upgrade from 3.0b5 in 2005. • CRM – SAP CRM 4.0 • Partnership with SAP in developing Ver. 4.0 Order Capture for Consumer Foods sector. • SEM – SAP SEM 3.1b • Upgrade to 4.0 planned, 2006.

  15. Challenges • Standardisation of Transactional Base processes generally achieved • Beginning to progress Operational processes • Exploitation of Opportunities around CRM & SCM • Gap on performance management systems ( CPM vision) • Business Intelligence, Planning Forecasting • Manufacturing Execution Systems • Agile response to J.V’s and Acquisitions • E-enablement and process automation • Increasingly complex architecture / landscape / skill sets • Provide Low Cost Services / Add Value in a High Cost economy !

  16. Ireland Special Interest Group

  17. Opportunities • Collaboration • Sharing Knowledge • Access to SAP Experts & SAP Strategy • Lobbying SAP • Including Link to SAP Development requests • Networking / Establishment of Technical Forums • BASIS - Technical BW • BW Users - Finance automation • ABAP / Developer Forum - Others….. • Other possibilities: • Potential for sharing e.g. development resources ? • Collaboration on end-user training mechanisms ?

  18. Challenges • Needs to be more than just “4 meetings a year” • Need active support and personal involvement from each organisation • Diversity of Industries / Sectors • Identify and focus on areas of commonality • Potential for smaller ‘sub-communities’ through networking • Pressures of the ‘Real Job’ • “Important Vs. Urgent” • Keep the momentum going !

  19. Today • Introductions • Craig Dale – An Introduction to the User Group • Open Forum Discussion • Fuelled by Questionnaires • How to get the most out of this opportunity • Build picture of Purpose and focus of Ireland User Group • Topics for future meetings • Other initiatives • Richard Brown – ‘Roadmap from BW to BI’ • AOB, Feedback and close

  20. Thank You

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