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Introduction to TDT 4235. Tor Stålhane IDI / NTNU. Introduction. TDT 4235 – Quality assurance and process improvement – consists of two parts: Quality Assurance – QA: nine lectures, covered by 14 chapters in the compendium.

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introduction to tdt 4235

Introduction to TDT 4235

Tor Stålhane

IDI / NTNU

introduction
Introduction

TDT 4235 – Quality assurance and process improvement – consists of two parts:

  • Quality Assurance – QA: nine lectures, covered by 14 chapters in the compendium.
  • Software Process Improvement – SPI: 23 lectures, covered by 19 chapters in the compendium

Lectures are held on

  • Wednesdays 13:15 – 14:00 in F6
  • Fridays 11:15 – 13:00 in F3
what will you learn
What will you learn

This course have two foci: QA and SPI. In the course we will focus on how to do QA and SPI in an industrial setting. This means that quit a lot of what you will learn are methods that

  • Look a little “un-scientific” and contains little mathematics and proofs
  • Are simple to use in practice
  • Are based on solid industrial experience and are known to work in practice
what will you learn qa 1
What will you learn – QA (1)
  • An intro to quality and quality assurance
  • The concept of Total Quality Management – TQM
  • The International Standards Organization quality standard ISO 9001 plus its guidelines for software – ISO 90003
  • How to certify a quality system
  • Different types of standards
what will you learn qa 2
What will you learn – QA (2)
  • How to introduce and implement a standard in a company
  • Quality improvement – the what’s and how’s
  • How to measure and assess quality
  • A product quality standard – ISO 9126
  • QA, ISO 9001 and agile development (Scrum)
  • QA, TQM and innovations – pros and cons
what will you learn spi 1
What will you learn – SPI (1)

SPI in an industrial setting is about three main activities

  • Data collection and analysis – what is the problem, where does it come from and how big is it?
  • Root Cause Analysis – how can we get rid of or reduce the problem?
  • Post-analysis – did our solution really work and what can we learn from it?
what will you learn spi 2
What will you learn – SPI (2)
  • An intro to software process improvement
  • SPI through best practice – CMM – and through problem solving – TQM
  • Analysing risk and opportunity – the GALE and ALARP methods
  • Data collection for SPI
    • SWOT, Gap analysis and Open space.
    • Affinity diagrams, interviews, surveys and experiments
what will you learn spi 3
What will you learn – SPI (3)
  • Subjective data and how to analyse them
  • Data archaeology
  • Post Mortem Analysis – PMA – and business value
  • Root Cause Analysis – RCA
  • Goal – Question – Metrics, the GQM method for data collection
  • Data analysis
    • Plotting
    • Statistical analysis
    • Sample size
what will you learn spi 4
What will you learn – SPI (4)
  • Reuse of experience
  • Proactive SPI
  • Alternative SPI – a collection of methods that has been used and sometimes worked quite well
  • Several case studies from industrial SPI
about exercises 1
About exercises – 1

The exercises will be done in groups of 3 to 5 persons. There are three exercises:

  • Exercise 1: write a QA procedure for a Small – Medium Enterprise (SME).
  • Exercise 2: write an essay. The topic have to be selected from a predefined list of essay topics. The result will count for 30% of your grade.
  • Exercise 3: perform data analysis of a set of error reports and suggest improvements for the company.
about exercises 2
About exercises – 2

You need to get together and

  • Form groups
  • Report the group’s members to the teaching assistant, who will give the group a serial number.

All group members will get the same assessment

  • Pass or No pass for exercise 1 and 3
  • Points between 0 and 30 for exercise 2
students expectations 1
Students’ expectations – 1

I need to know what you expect to get out of the course.

  • I’m not planning to meet all your expectations
  • I will tell you which of your expectations that
    • Will be met. E.g. you will learn about how to assess product quality
    • Will not be met. E.g. you will not learn how to be a better programmer.
students expectations 2
Students’ expectations – 2

You can help me by writing down your expectations for the course on a piece of paper – one short sentence per item – and give it to me after this lecture

I will analyse the input, make a summary and tell you which part of your expectations that will be met by the course.

The summary will be presented at the start of the lecture next Monday.

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