NCFE Level 1 Award in Employability Skills. 500/6768/0. This presentation covers the following 4 units:. Business and customer awareness Working in a team Job application skills Interview skills. Business and customer awareness. T/502/3584. What you will cover in this unit.
Angry customer returning a faulty product and complaining about the poor customer service received
A colleague keeps taking regular cigarette breaks and leaving you to do their work and answer their calls