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Writing Approach-Deployment Comments

Writing Approach-Deployment Comments. Writing A-D Comments Learning Objectives. At the end of this unit, you will be able to Identify five characteristics of a good comment Identify two places to find the Comment Guidelines Describe a recommended format for structuring comments

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Writing Approach-Deployment Comments

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  1. Writing Approach-Deployment Comments

  2. Writing A-D Comments Learning Objectives At the end of this unit, you will be able to • Identify five characteristics of a good comment • Identify two places to find the Comment Guidelines • Describe a recommended format for structuring comments • Construct a comment that meets the Comment Guidelines and uses the basic format

  3. MBNQA Judges’ Survey Value of Feedback Relative to Investment “Top Box” (31%) (46%) (45%) (36%)

  4. A-D CommentGeneral Guidelines Comments should be • Criteria-based • Relevant to the applicant • Clear • Concise • Actionable

  5. A-D Comment General Guidelines Comments should not • “Parrot” the application • Be prescriptive • Be judgmental • Conflict with one another

  6. A-D Comment Basic Format STRENGTH Subject from the Criteria Verb from the Criteria Transition by/through/ using Example from appl. methods/ activities + + + “So What”—optional

  7. A-D Comment Basic FormatExample of a Strength Area 3.2b(3): “The applicant (subject) obtains and uses (verbs) information on customer satisfaction relative to competitors through (transition) the use of an independent annual ‘report card’ process sponsored by the Greater Cincinnati Business Roundtable (methods/activities).”

  8. A-D Comment Basic Format OFI Intro. statement Subject from the Criteria Verb from the Criteria So what Implied or explicit—related to KFs/Criteria + + + It is not clear how/apparent The applicant does not report/address how

  9. A-D Comment Basic Format Example of an OFI Area 3.2b(3): “It is not clear how (intro.) the applicant (subject) obtains and uses (verbs) information on customer satisfaction relative to competitors to support its strategic objective of being best in service in the Greater Cincinnati Metropolitan Area” (so what).

  10. Completing the A-D Item Worksheet • Identify each comment by its Area to Address. • Identify the key factors that link to the comment. • Rate the comments with +, ++, -, or --. • Review the comments as a final check.

  11. Exercise

  12. Writing A-D Comments Learning Objectives At the end of this unit, you will be able to • Identify five characteristics of a good comment • Identify two places to find the Comment Guidelines • Describe a recommended format for structuring comments • Construct a comment that meets the Comment Guidelines and uses the basic format

  13. Writing A-D Comments Lessons Learned • All comments must adhere to the Comment Guidelines. • The Comment Guidelines can be found in the 2003 Scorebook, in the Guidance for Producing a Well-Written Scorebook, and at the back of this section of the notebook. • The basic format for A-D comments helps ensure that comments are consistent and meet the Comment Guidelines.

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