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SHRM Foundation s 5th DVD Filmed at Starbucks Headquarters, Seattle Featuring Wayne Cascio, Ph.D. Comprehensive Inter - PowerPoint PPT Presentation


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Video Overview. Video Overview. SHRM Foundation’s 5 th DVD Filmed at Starbucks Headquarters, Seattle Featuring Wayne Cascio, Ph.D. Comprehensive Interviews Officers, Managers and Employees. SHRM Foundation’s 5 th DVD Filmed at Starbucks Headquarters, Seattle

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Video Overview

Video Overview

  • SHRM Foundation’s 5th DVD

  • Filmed at Starbucks Headquarters, Seattle

  • Featuring Wayne Cascio, Ph.D.

  • Comprehensive Interviews

  • Officers, Managers and Employees

  • SHRM Foundation’s 5th DVD

  • Filmed at Starbucks Headquarters, Seattle

  • Featuring Wayne Cascio, Ph.D.

  • Comprehensive Interviews

  • Officers, Managers and Employees


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Video Synopsis

Video Synopsis

  • Corporate Social Responsibility

  • Working Environment and Trust

  • Health Benefits and the Relationship with Partners

  • The Role of HR

  • Advice for Small Companies

  • Introduction

  • A Business of People

  • Description of Starbucks’ Business

  • Mission and Guiding Principles


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Company Overview

Company Overview

United States:

  • 50 States + D.C.

  • 6,281 Company-Operated Stores

  • 3,533 Licensed Stores

    International:

  • 39 Countries

  • 1,553 Company-Operated Stores

  • 2,361 JV & Licensed Stores

United States:

  • 50 States + D.C.

  • 6,281 Company-Operated Stores

  • 3,533 Licensed Stores

    International:

  • 39 Countries

  • 1,553 Company-Operated Stores

  • 2,361 JV & Licensed Stores


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Company Overview

Company Overview

Products

  • 30 Blends of Coffee

  • Handcrafted Beverages

  • Merchandise

  • Fresh Food

  • Starbucks Entertainment

  • Global Consumer Products

  • Starbucks Card

  • Brand Portfolio (Tazo, Ethos, Seattle’s Best)

Products

  • 30 Blends of Coffee

  • Handcrafted Beverages

  • Merchandise

  • Fresh Food

  • Starbucks Entertainment

  • Global Consumer Products

  • Starbucks Card

  • Brand Portfolio (Tazo, Ethos, Seattle’s Best)


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Company Overview

Company Overview

Headquarters: Seattle, WA

IPO: 1992, 165 Stores

2006 Sales: $7.8 billion

Employees: 140,000

Headquarters: Seattle, WA

IPO: 1992, 165 Stores

2006 Sales: $7.8 billion

Employees: 140,000


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DiscussionQuestions


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How can companies build a relationship based on trust with their employees?

How can companies build a relationship based on trust with their employees?

• Provide support

• Share success

• Extend ownership

• Provide support

• Share success

• Extend ownership


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How does a company live by its guiding principles? their employees?

How does a company live by its guiding principles?

• Use them as a point of reference

• Make decisions based on them

• Embed them in interactions with customers and partners

• Use them as a point of reference

• Make decisions based on them

• Embed them in interactions with customers and partners


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What does workforce diversity mean for an organization? their employees?

What does workforce diversity mean for an organization?

• Diverse leadership

• Different styles

• Impact on value

• Diverse leadership

• Different styles

• Impact on value


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How does a company remain faithful to its mission? their employees?

How does a company remain faithful to its mission?

• Audit management decisions

• Survey employees

• Act based on frontline feedback

• Audit management decisions

• Survey employees

• Act based on frontline feedback


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With whom does the company interact through Corporate Social Responsibility?

With whom does the company interact through Corporate Social Responsibility?

• Customers

• Suppliers

• Communities

• Customers

• Suppliers

• Communities


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How do companies create a “Top-100” environment? Responsibility?

How do companies create a “Top-100” environment?

• Put people first

• Accessible top management

• Homogeneous organizational environment

• Put people first

• Accessible top management

• Homogeneous organizational environment


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What should companies know about trust? Responsibility?

What should companies know about trust?

• Trust is earned

• Trust is fragile

• Trust needs to be nurtured

• Trust is earned

• Trust is fragile

• Trust needs to be nurtured


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How can health benefits contribute to build trust? Responsibility?

How can health benefits contribute to build trust?

  • They safeguard employees’ well-being

  • They create engagement

  • They are valuable for the employee, for the company and for the community

  • They safeguard employees’ well-being

  • They create engagement

  • They are valuable for the employee, for the company and for the community


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What is the role of HR in a business made of people? Responsibility?

What is the role of HR in a business made of people?

  • Provide strategic input

  • Assist the organization’s line managers

  • Promote organizational culture

  • Provide strategic input

  • Assist the organization’s line managers

  • Promote organizational culture


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Financial History Responsibility?

Financial History

Compound Annual Growth Rates

1995 1996 1997 1998 2000 2001 2002 2003 2004 2005 2006 Q1’07 Q2’07 Q3’07

Annual Sales


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Comparison Responsibility?

Comparison


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Five Important Responsibility?

Lessons


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5 Lessons Responsibility?

5 Lessons

  • Trust is the foundation of performance

  • Trust is fragile

  • Communicate often in ways that support core values

  • Involve employees in decisions that affect them

  • Survey employees regularly about how leaders’ behavior supports the company’s mission and values


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