How to become the First Choice of Our Guests (1)

1. How to become the First Choice of Our Guests The following pointers are crucial for you and your resort staff to concentrate on in order to make your guests feel special. In UK’s Resort, the needs of your visitors should always come first. It is a 3 to 4-day picnic or One Day Picnic in Resort Khopoli 1. Customer Encounter Make your visitors feel at home by giving them a warm welcome and a smile. Show them around the Resort's amenities and introduce them to the authentic experiences and local culture of the area. Go above and beyond to make your Resort's environment welcoming and approachable for visitors from the moment they arrive. 2. Provide Some Amenities for Free The value of the amenities you provide to your guests is the key. If you don't currently provide many free amenities, put some effort into finding out what your visitors might want. When visitors check-in, they might have inquiries, like whether breakfast is served at your Resort or whether there is free Wi-Fi. Regardless of the prices charged, these benefits are frequently included as standard in many Resorts. 3. Include Complementary Goods By offering your Resort guests a cold drink (or a hot drink in cold climates) when they check-in, you can go above and beyond simply stocking the refrigerators in the rooms with free drinks. Shampoo and conditioner are typically provided as free amenities in Resorts. Offering upscale toiletries, however, will help your visitors feel special. Even though your Resort isn't four or five stars, this could make it feel opulent. . 4. Educate Your Staff Your business plans may succeed or fail depending on who you hire. Service to customers is not a department. It's a mentality. As a Resortier, you should trust your staff to take care of your guests in the best way possible. 5. Occasionally Cancel Additional Fees

2. Give some of your guests a surprise by removing the resort fee from their final Resort bill when they check out if your Resort charges a resort fee for amenities like Wi-Fi, the gym, or tennis courts. This kind of action will leave your visitors with a positive impression of your Resort and may make them more likely to want to come back. 6. Make it Simple for Visitors to contact you Your clientele and the size of your Resort will determine how you should apply this advice. If your clientele is older and more conventional, they might favor using the Resort's phone system to contact the front desk. This method also works if your Resort has poor Wi-Fi and is quite big—in smaller Resorts, it's just easier to walk to reception. 7. Compute your Visitors' Preferences Does your visitor have a favorite room or a gluten intolerance? The guest will feel truly catered for if you send them an email in advance asking if there are any special requests or food allergies in the group. If you choose an app, you can gather these fundamental details using this technology from either a survey that you complete by checking boxes or a question and answer box when you confirm the reservation. 8. Digitization Of Common Services The guest experience must be both tailored and seamless. That is to say, there should not be any inconveniences for the guest, no matter how minor, from the time of booking until the time of check-out. Technology is on our side in this situation; when used properly, it makes it possible to provide a seamless guest experience and gives the Resort the ability to streamline every one of its services.