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VoIP Service Providers; A VoIP PBX is only one option when it comes to replacing your current business phone system.
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VoIP Service Providers; What Do You Need To Know About IP PBX? VoIP Service Providers;A VoIP PBX is only one option when it comes to replacing your current business phone system. For PSTN connectivity, moving to a cloud PBX provider might be worth your time if you already have a Private Branch Exchange (PBX). There's a lot to be concerned about with this. After all, you don't want to inherit the same problems with incoming calls you've had before. What is IP PBX? An IP PBX is a telecommunications device that uses an internet connection to oversee outgoing and incoming calls within a building. It provides voice connectivity to desk phones within a building. While analogy phones remain in the office, an IP PBX phone system allows for both making and receiving phone calls over the internet. It's not for everyone, but it's possible to configure a PBX using open-source solutions. You'll need some familiarity with Linux, a good understanding of call routing, and comfort in managing Asterisk servers. This approach has pros and cons. History of the PBX There has been a PBX since 1878, two years before telephones were invented. A PBX works much the same way as a switchboard operator. Offices had separated their telephone system from that of the rest of the Public Switched Telephone Network (PSTN), so selected employees had a phone line. When an external call came in, the operator answered and transferred the caller to your line. In those days, toll charges were a big deal. Making phone calls to colleagues and customers (even personal calls) was expensive. Cell phones were not widely available.
VoIP Service Providers; What Do You Need To Know About IP PBX? Fast forward to the 1970s. Phone systems evolved in terms of their functionality. They could route calls automatically, as well as answer incoming calls when they reach their extensions. Mail-order catalogues with toll-free numbers attracted a greater number of calls with commercial content. It wasn't long before automated telephone systems became the norm in the business world, with advanced features such as Interactive Voice Response (IVR), call forwarding, and caller identification. VoIP Service Providers;in the early 2000s, call centres invented features that are now common in PBX systems, including headsets, softphone applications, and call routing. These innovations enabled call centres to save significant amounts of money from their analogy phone systems.