Flexible Spending Accounts Post-Enrollment

1. Flexible Spending Accounts Post-Enrollment Administered by WageWorks, Inc. 1492-WW-FSA-Deck-New-Clients (Nov 2008)

2. 2 Post Go-Live • System Site Access • Account Registration • Account Features • Account Activity • Participant FAQ’s • My Card Doesn’t Work • Will I Receive a Statement? • Where is My Reimbursement? • My Card is Suspended • How Do I Send A Pay My Provider?

3. Online Account Access Participant loginavailable 24/7 First Time Users will register the first time they access the account.

4. Register Once / Login 24/7 The first time you login to the site, you will need to confirm data we have in our system to confirm your identity.

5. Online Features and Functionality • One Dashboard for all FSA / HSA Plans • Health Care • Dependent Care

6. Request Additional Cards for Dependents

7. View Account Activity

8. Statements • Online monthly statement • Paper Statement will be sent only if we are requesting Card Use Verification • Participants that opted for paper will receive a post card 2 months prior to the end of the plan year

9. Participant Questions

10. 10 Post Go-Live Participant Frequently Asked Questions • My Card Doesn’t Work • Will I Receive a Statement? • Where is My Reimbursement? • My Card is Suspended • How Do I Send A Pay My Provider?

11. 11 My Card Doesn’t Work • Enrollment – Enrolled In Current Plan Year? • Log into your account at www.wageworks.com • Call WageWorks at 1-877-WAGEWORKS (924-3967) • Card Activation – Did you Activate Before Use? • Call 1-866-363-4128 and follow the prompts to activate the card • Are You At A Qualified Merchant? • Non-healthcare providers must be IIAS-certified to accept the card • Go to www.wageworks.com/iias to confirm if your merchant is qualified • Account Activity – Is Your HC Card Suspended? • Have you checked your account to verify all your card transactions have been properly adjudicated or to confirm your available balance?

12. My Card Doesn’t Work • Card Status Issued/Activated/Suspended/Expired • Click “Health Care” tab • Click on “Check on Card Status” under “Manage My Accounts”

13. Card Doesn’t Work – IIAS Merchant List Check www.sigis.com for updated list

14. My Card Doesn’t Work • Account Status • Click “Health Care” tab • Health Care Dashboard provides account summary information

15. My Card Doesn’t Work • Card Transaction Status • Click “Health Care” tab • Click “View Account Activity” • Click “Card”

16. I Didn’t Get a Statement… • Did You Enroll For The Current Plan Year? • Do You Have An Email On The System? • Is Your Email Or Mailing Address Information Accurate? • Do You Have a SPAM Filter For Your Email? • Go Green: Paper Statements Are Mailed Only If a Receipt is Required to Verify a Card Transaction • If you are enrolled only in a DC FSA you will have to go online to view your statement • Monthly statements are available online • Log into your account at www.wageworks.com • Call WageWorks at 1-877-WAGEWORKS (924-3967)

17. Statement Pickup • Click “Health Care” or “Dependent Care” tab • Click “”View Account Statement”

18. Where is My Reimbursement? • Did You Enroll For The Current Plan Year? • Did You Fax All Legible Receipts With Your Request? • Did You Sign Your Reimbursement Request? • Is Your Mailing Address Or Bank Account Information Accurate? • For Dependent Care Accounts, Have Your Payroll Deductions Posted To Your WageWorks Account? • Log into your account at www.wageworks.com • Call WageWorks at 1-877-WAGEWORKS (924-3967)

19. Where is My Reimbursement? • Claims Status • Click “Health Care” or “Dependent Care” • Click “View Claims & Payments” • Click “Claims”

20. Where is My Reimbursement? • Claims Status – Additional Details • From previous screen, click on link under “Pay Me Back Line Items”

21. Where is My Reimbursement? • Click “Health Care” or “Dependent Care” tab • Click “”Edit My Profile” • Confirm mailing address and bank account information are correct

22. Where is My Reimbursement?

23. My Card is Suspended, Now What? • Complete and sign your Card Use Verification Form • Fax the form with legible proof of expense to WageWorks • No receipt? No problem • Provide a “substitute” receipt for another eligible expense not purchased with the spending card • Submit a Pay Me Back request for another eligible expense not purchased with the spending card • Remit payment for the unverified transaction amount • It can take up to three (3) business days to process the proof • It can take up to another three (3) business days to restore the spending card privilege

24. I Submitted My CUV Form, Now What? • Click on “Health Care” tab • Click on “Card Use Verification Forms” • Status of the CUV is available 24 to 48 hours later • If denied, the card will remain suspended • If approved, the card will be reinstated within three (3) business days • If you provided a valid email address, you will be notified of the status of your CUV

25. Detail Feedback on CUV

26. How Do I Set Up Pay My Provider? • Click on “Health Care” or “Dependent Care” tab • Click on “Request Pay My Provider” • Follow the simple prompts: • Confirm your contact information • Select/Create a Provider • Select/Create the “Patient” or “Qualified Dependent” • Select Type of Service • Provide Payment Information • Payment Date (no less than 10-days from date of request) • Payment Amount • Service Date • Email with Payment status will be sent prior to Payment Date

27. How Do I Confirm My Payment Was Made? • Click on “Health Care” or “Dependent Care” tab • Click on “View Claims & Payments” • Click “PMP Requests”

28. How Do I Submit for “Pay Me Back”Reimbursement? • Click on “Health Care” or “Dependent Care” • Click on “Print Pay Me Back Claim Form” • Fill in Claim Form and Print • Sign your Claim Form and fax to WageWorks along with your legible receipt(s)

29. How Do I Confirm My Pay Me Back Request was Received and/or Approved? • Click on “Health Care” or “Dependent Care” tab • Click on “View Claims & Payments” • Click “Claims”

30. What Else Can I Do? • Request Additional Spending Cards • Learn Where the Card Works • Edit My Profile

31. Customer Service • Participants may call for account information at 1-877-WAGEWORKS (877-924-3967) • Customer Service Representatives are available Monday thru Friday, 8 AM to 8 PM ET (excluding holidays)

32. Questions?