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Evolution of Corporate Intranets: Enhancing Organizational Communication

Explore the progressive stages of corporate intranet evolution, from basic intranets to collaborative platforms, transactional systems, and extranets. Understand the key characteristics, processes, benefits, costs, and limitations associated with each stage.

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Evolution of Corporate Intranets: Enhancing Organizational Communication

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  1. Internet and IntranetFundamentals Sessions 7 A & B

  2. Topics • Intranet Evolution • Intranet Value Proposition

  3. Catalog Server RDBMS Proxy Server Web Browser Web Server Mail Server The Internet News Server Intranet ArchitectureMajor Components

  4. Intranet EvolutionEvolutionary Stages • Basic Intranet • Publishing Library • Collaboration Intranet • Transactions Intranet • Extranet

  5. EvolutionBasic Intranet • Characteristics • Small Internal Web Site • 50 pps • text • links • graphics • Architecture • central Web server, very thin clients • basic editing tools

  6. EvolutionBasic Intranet • People & Processes • single individual or small group • creating all content • educating, evangelizing • Value Added • on-line presence • Cost • minimal: principally labor

  7. EvolutionBasic Intranet • Limitations • Capability • lack of dynamic elements • perhaps some rudimentary CGI tools • lack of integration • no back-end databases • not much content • limited to what a small group can generate

  8. EvolutionPublishing Library • Characteristics • much more content • company documents • large collection but static • Architecture • pubishing software • document management • search engine and some database integration

  9. EvolutionPublishing Library • People and Processes • publishers, editors, authors • processes for submitting work • central web server and webmaster • Value Added • much greater access to organizational info • Costs • labor, tools, some equipment and software cost

  10. EvolutionPublishing Library • Limitations • accuracy (timeliness?) • stovepipe organization and process for publishing content • lack of collaborative facilities and content

  11. Web Server Platform Web Server HTML Software Common Gateway Interface The Corporate CGI Forms Intranet Mail Processing Server Scripts SQL Database DB Engine

  12. EvolutionCollaboration Internet • Characteristics • interdependecy among sites • decentalization • departmental web sites • advanced toolset • Architecture • directories, file, print, mail integration • newsgroups and groupware • integration with project management software

  13. EvolutionCollaboration Internet • People and Processes • cross-functional web council • webmaster • gatekeepers • application programmers • content providers • templates, style guides, principles

  14. EvolutionCollaboration Internet • Value Added • reduced development cycles • Costs • exponential increase in overall operating costs • development costs are main drivers • Limitations • maintenance • potential for stale content

  15. EvolutionTransactions Intranet • Characteristics • integrated with legacy systems and network applications • more executable content on the client side • Java, ActiveX • Architecture • secure integration with enterprise critical resources and legacy apps

  16. EvolutionTransactions Intranet • People and Processes • impacts workflow practices at many levels • reskilling • process re-engineering with online tools, databases, and metrics • training required to reorient the work force • begins to become major factor in central communications infrastructure

  17. EvolutionTransactions Intranet • Value Added • organizational effectiveness • Cost Drivers • complete integration within MIS cost structure • Limitations • external security

  18. EvolutionExtranets • Characteristics • inter-enterprise networking • virtual private networks (VPNs) • Architecture • VPN software • encryption • global directory services • LDAP

  19. EvolutionExtranets • People and Processes • defined processes for doing business • strong metric system to determine effectiveness • integration of external partners • inter-enterprise processes • see CrossRoute

  20. EvolutionExtranets • Value Added • wealth creation • e-commerce • shortened time-to-market • Costs • bandwidth • partnering • security

  21. EvolutionExtranets • Limitations • competition

  22. Public Internet Access Provider Public Internet Access Provider Company A Public Internet Access Provider Company B

  23. Intranet Value Proposition • Transformation / Change Agent • planned top-down • or organic bottom-up • intranets have amazing self-organizing energies • Knowledge Repository • collective pool of corporate intelligence and memory • communications infrastructure • especially feedback

  24. Intranet Value Proposition • Single Point of Contact for Leveraging Intelligence • all the people and processes can be found in the Intranet • at least in theory • the “noosphere” • communicating corporate identity and vision

  25. R R H H H H H H Firewall System Internet Perimeter Network Bastion Host Intranet

  26. Traditional Status Reporting President VP Engineering VP Production Director Director Director Director Mgr Mgr Mgr Mgr Mgr Mgr Mgr Mgr

  27. Senior Management Web Browser Web Browser Web Browser Process Segment Owner Process Segment Owner Web Server Web Server Gather & Analyze Process Data Gather & Analyze Process Data

  28. Leadership, Strategic Vision, Management People Process Technology

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