International Health Development Research Centre (IHDRC), University of Brighton, UK.

1. WHO-HPH TF MFCCH Task Force on Migrant-Friendly andCulturally Competent Health Care Joint meeting on “Patient and community empowerment” TF MFCCH and COST Action HOME Dr Antonio Chiarenza Leader of the TF MFCCH Regional HPH Network of Emilia-Romagna, Italy International Health Development Research Centre (IHDRC), University of Brighton, UK. 8th-9th November 2007, Brighton WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

2. AT DE DK EL ES FI FR IR IT NL PT SV UK Migrant-Friendly Hospitals (2002-2005) A European Initiative to Promote Health and Health Literacy Migrants and Ethnic Minorities Kaiser-Franz-Josef-Spital, Vienna, Austria Immanuel-Krankenhaus GmbH, Rheumaklinik Berlin-Wannsee, Berlin, Germany Kolding Hospital, Velje-Kolding, Denmark Hospital ”Spiliopoulio Agia Eleni”, Athens, Greece Hospital Punta de Europa, Algeciras-Cádiz, Spain Turku University Hospital, Turku, Finland Hôptial Avicenne, Paris, France James Connolly Memorial Hospital, Dublin, Ireland Presidio Ospedaliero della Provincia di Reggio Emilia, Reggio Emilia, Italy Academic Medical Center, Amsterdam, The Netherlands Hospital Nossa Senhora do Rosário (HNSR) Barreiro/Lisbon,Portugal Uppsala University Hospital, Psychiatric Centre, Uppsala, Sweden Bradford Hospitals NHS Trust , Bradford, U.K. WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

3. AT DE DK EL ES FI FR IR IT NL PT SV UK Migrant-Friendly Hospitals (2002-2005) www.mfh-eu.netPROJECT OUTCOMES OUTCOMESFor hospitals OUTCOMESFor health policy OUTCOMESFor networking 12 national models for MFH:”how to do it” interventions • Organizationaldevelopment • Interpretingservices • Staff training on culturalcompetence • Patient information and education WHO-HPH TASK FORCEMIGRANT FRIENDLY ANDCULTURALLYCOMPETENTEHEALTH CARE WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

4. INTERNATIONAL NETWORK OF HEALTH PROMOTING HOSPITALS AND HEALTH SERVICES WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

5. WHO European Office TASK-FORCES HPH GENERAL ASSEMBLY MIGRANT FRIENDLY & CULTURALLY COMPETENT HEALTH CARE • WHO CC VIENNA • WHO CC COPENHAGEN HEALTH PROMOTING PSYCHIATRIC SERVICES HPH GOVERNANCE BOARD HEALTH PROMOTION FOR CHILDREN AND ADOLESCENTS IN HOSPITALS National and regional HPH Networks WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

6. The aims of the Task Force on MFCCH The HPH Task Force is co-ordinated by HPH Regional Network Emilia Romagna, AUSL Reggio Emilia • To share and disseminate best policies and practice and stimulate new partnerships for future initiatives • To foster co-operation and alliances between healthcare organisations and other networks • To support health care organisations in the HPH in becoming “MF & CC” organisations WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

7. HOW THE TASK FORCE SUPPORTS THE DEVELOPMENT OF MFCC HEALTH CARE? • To review and summaries the example of good policies and practices to date To develop ways of improving the delivery of high quality, responsive, appropriate, equitable and accessible health care services: • To identify priorities and to develop effective interventions and quality tools (guidelines, standards, indicators..) WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

8. MAIN THEMES • 1. SERVICE POLICY AND QUALITY DEVELOPMENT 2. STAFF TRAINING AND DEVELOPMENT 3. INTERCULTURAL COMMUNICATION 4. PATIENT AND COMMUNITY EMPOWERMENT 5. RESEARCH AND EVALUATION 6. TRANS-CULTURAL PSYCHIATRY WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

9. WORK PLAN ADVISORY BOARD WG1 WG2 WG3 WG4 WG5 WG6 Step 1 To collect and share models of good policy and practice OUTPUT 1 WEBSITE Step 2 To categorise material and argue for a rationale ORIENTATION PAPERS OUTPUT 2 Step 3 To make proposal for quality tools development MFCC - STANDARDS INDICATORS GUIDELINES OUTPUT 3 WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

10. SYNERGIES BETWEENTF MFCCHANDCOST/Action HOME HOW TO ACHIEVE THIS WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

11. WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

12. TASK FORCE MFCCH INFORMATION http://www.ausl.re.it/HPH/FrontEnd/Home/ http:// www.hph-hc.cc/ http://www.who-cc.dk WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCARE HEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNA AZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE