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“Herding Sacred Cows – How To Lead Successful Change and Stay Ahead of the Competition”. Stephen Quesnelle and Geoff Smith - Sacred Cow Company -. Change…. “The only person who enjoys change is a wet baby” “Change is good…you go first” “The only thing that remains constant is change”.

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Presentation Transcript
slide1

“Herding Sacred Cows – How To Lead Successful Change

and Stay Ahead of the Competition”

Stephen Quesnelle and Geoff Smith

- Sacred Cow Company -

change
Change…

“The only person who enjoys change is a wet baby”

“Change is good…you go first”

“The only thing that remains constant is change”

agenda
Agenda

The Mitel case study: Heyday to Mayday

Where Sacred Cows come from

Reading the brands on sacred cows by identifying trends

Tips for HR professionals

Selecting a change program that leads change with employees rather than at them

Leading change in difficult economic times

Q&A

mitel a real case study
Mitel – A Real Case Study

The Mitel story

The boom years..the up

The near death experience

The plateau…the down

Things had to change

Threats to our Core Business

Quality and Time To Market focus

Attacking the Organizational Immune System™

How OD provided new energy and insights to the organization

The Result

$2MM to $80MM in two years

the current environment
The Current Environment

We are at the end of an 8 year bull run

This recession has killed, and will continue to kill, companies who try to keep operating the same way.

(Circuit City, Chrysler, Quebecor, Canadian Superior, Air Canada, Nortel)

Bad practices, broken processes and poor performers are more likely to be hidden in boom times

In time of drought the fat cows stand out

the organizational immune system
The Organizational Immune System

The Organizational Immune System™ is the enforcer of current culture

“The Organizational Immune System™ grows slowly over time and is entirely self-serving. It is the Organizational Immune System™ that will have employees rearranging deck chairs on the Titanic. Organization culture is not a detractor to change; it is the Organizational Immune System™ that keeps the current culture from changing”.

TM

where sacred cows come from
Where Sacred Cows Come From

Slow evolving businesses or industries

Bifurcations bring out the cows

Fax: Teletype and taxis

E-mail: Canada post and US Presidents

The ups and downs of business cycles

Ups breed & feed the cows (growth, focus, accountability)

Down times expose (and can anoint) the cows

Culture clash

Bad marriage mergers

reading brands on sacred cows
Reading Brands on Sacred Cows

Innocent Cow

It’s not my fault / my job

Naked Emperor Cow

Your data is wrong – everything is fine

Fat Cow

It’s only company money

Customer Focus Cow

The customer is wrong / I am an artist

The Royalty Cow

Our department is important here

The Dictator Cow

I am in charge here. Turn your brain off and do as I say

You know that you have a case of the Cows when…

performance management assessment grid
Performance Management Assessment Grid

How many people here use this kind of performance management grid?

WHAT

HOW

organizational assessment
Organizational Assessment

Customer Focus Cow

Royalty Cow

Dictator Cow

Tough

HIGH

PERFORMING

Business

Results

Innocent Cow

Naked Emperor Cow

Fat Cow

Bankrupt

Nice

People Practices

organizational assessment1
Organizational Assessment

}

HIGH

PERFORMING

Results

Tough

Business

Results

Bankrupt

Nice

People Practices

organizational assessment2
Organizational Assessment

}

HIGH

PERFORMING

Results

Tough

Business

Results

}

Support, Tools,

Positive Reinforcement

People Practices

organizational assessment3
Organizational Assessment

}

HIGH

PERFORMING

Results

Business

Results

}

Nice

Accountability

People Practices

the change role for hr professionals
The Change Role for HR Professionals

The Strategic Business Partner / The Voice of Truth:

Organizational diagnostics / data

Leading change from the front lines vs from staff roles or support functions

Leadership development programs

Creating a culture of feedback

tips for hr professionals
Tips for HR Professionals

HR the keeper of:

Compensation, recognition and reward systems

Performance management systems

Leadership development programs

Employee surveys, exit interviews

The closer the feedback or consequence occurs after the behaviour, the greater the influence on the behaviour

making change herding the sacred cows
Making Change – Herding the Sacred Cows

Our Framework For Change…

Leadership Readiness

Organizational Diagnostics

Behavior Change Events

Sustainability

“It’s far easier to make change with people rather than at them”

making change herding the sacred cows1
Making Change – Herding the Sacred Cows

Our Framework For Change…

1. Leadership Readiness

Focus on key business results

Leading change from the front lines

Prepared to go the distance

Organizational Diagnostics

Behavior Change Events

Sustainability

making change herding the sacred cows2
Making Change – Herding the Sacred Cows

Our Framework For Change…

1. Leadership Readiness

2. Organizational Diagnostics

Top down and bottom up

Voice of customer

Leading and lagging data

Behavior Change Events

Sustainability

making change herding the sacred cows3
Making Change – Herding the Sacred Cows

Our Framework For Change…

1. Leadership Readiness

2. Organizational Diagnostics

3. Behavior Change Events

Deflect resistance to change: Frogs

Big picture to first steps

Give direction, tools and measures

Sustainability

making change herding the sacred cows4
Making Change – Herding the Sacred Cows

Our Framework For Change…

1. Leadership Readiness

2. Organizational Diagnostics

3. Behavior Change Events

4. Sustainability: Change Behaviour

Clear roadblocks

Say something

Follow the score

presto change happens
PRESTO! Change Happens

Parallel

Reason

Expectations

Skills

Tools

Outcomes

leading change in difficult economic times
Leading Change in Difficult Economic Times

Capitalize on momentum for change

Begin with data

Find a line champion

Parallel – Deflect the pain of change

Make the case for change: The big picture

Call a cow a cow

Pick your battles – search for the 1 -3 big rocks

Pick key behaviours – select the 1 – 3 levers

Turn your employees loose on the cows

Recognize, reinforce and support employees

slide24

Q&A

Geoff Smith

gsmith@sacredcowcompany.com

(613) 868-9145

Steve Quesnelle

squesnelle@sacredcowcompany.com

(780) 717-5681