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Nodal FAQs Access to Secure Documents

Nodal FAQs Access to Secure Documents. Kate Horne Texas Nodal Communications. Objectives. Create a common repository of responses to questions directed to ERCOT accessible to all market participants Ensure consistency in responses SLA: Forward to SME within 1 business day

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Nodal FAQs Access to Secure Documents

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  1. Nodal FAQsAccess to Secure Documents Kate Horne Texas Nodal Communications ERCOT Public

  2. Objectives • Create a common repository of responses to questions directed to ERCOT accessible to all market participants • Ensure consistency in responses • SLA: • Forward to SME within 1 business day • Post response within 1 week, will try to respond within 1 day ERCOT Public

  3. Process Calls or e-mail to Client Services Q&A forwarded to comms team Q&A posted on nodal website Questions forwarded to SME Responses reviewed E-mail to Texas Nodal mailbox Q&A forwarded to individual ERCOT Public

  4. How FAQs will appear on the site Questions Topic ERCOT Public

  5. Secure Document Process • PMs will distribute NDAs to appropriate reviewers. • Reviewers sign and return them. • PMs forward NDAs to ERCOT Legal and indicate the project(s) for which the reviewer needs access. • ERCOT Legal files the NDAs and posts the name/projects to a spreadsheet. • Nodal team sends e-mail to reviewer with link to PGP Web Messenger. • Nodal team calls reviewer and gives them a unique passcode. • Reviewer clicks on link to PGP Web Messenger and enters passcode. From there, reviewer creates his/her own password. • PGP Web Messenger displays private web mailbox for reviewer. • PMs e-mail documents to be reviewed to distribution list for that project. • Documents reside in secure mailbox, accessible to appropriate reviewers. • After review, reviewers can e-mail redlines to same distribution list. ERCOT Public

  6. Timeframe We can have the new FAQ section ready in one to two weeks, once we agree to the process. We plan to have the secure documents area up and running in the next week. We will require signed NDAs before we can grant access. ERCOT Public

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