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Sunrise Language Solutions

Next. Sunrise Language Solutions. 713-870-1744. Workplace Specific Language Training Program. Guidelines. Needs Assessment:. Obtain input from all stakeholders (directors, managers, supervisors,. v. colleagues, etc.). ·.

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Sunrise Language Solutions

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  1. Next Sunrise Language Solutions 713-870-1744 Workplace Specific Language Training Program Guidelines Needs Assessment: Obtain input from all stakeholders (directors, managers, supervisors, v colleagues, etc.). · Provide insight into the language skills participants need to master in order to perform their jobs effectively. · Help stakeholders understand the program and become committed to its success and the success of the participants.

  2. Prev Next Needs Assessment Cont’d: Determine Present Situation Analysis (PSA). v · Use observation, interviews, and surveys in order to identify and analyze needs. · Collect information from stakeholders. · Administer proficiency tests to assess present language skills. v Determine Target Situation Analysis (TSA). · Identify appropriate grouping for participants (where numbers permit, work tasks, language proficiency, etc.). · Set realistic expected outcomes.

  3. Prev Next Program Development: Develop a relevant and authentic training program that is workplace v specific. Develop training materials that consist of existing client-specific v literature and augment with relevant provider-specific materials. Develop role-playing activities and group activities to engage participants v using work-related language use. Develop work-related authentic practice exercises to engage participants. v

  4. Prev Next Effective Staff Support: Select qualified and experienced instructors. v · TEFL/ESL Certified (Teaching English as a Foreign/Second Language) Certified by an accredited college/university or state ü recognized organization Bilingual (English and Spanish) ü · Cognizant of the workplace culture · Knowledgeable about language teaching methodology for adult learners · Act as an effective liaison between training provider and client · External Professional Development Members of TESOL (Teachers of English to Speakers of Other Languages)

  5. Prev Next Performance Objectives: Describe measurable outcomes and document progress by the training v provider and the client. SWSBAT - Student Will Successfully Be Able To…….. · Demonstrate task ü Examples: ¨ give instructions ¨ read and understand safety labels (OSHA-compliance) ¨ answer customers’ questions ¨ take a phone message

  6. Prev Next Cost Analysis: Develop a budget that accommodates the client’s request to the extent v possible. · Assessment · Curriculum development · Instruction · Training materials · Indirect costs (overhead)

  7. Program Evaluation: Prev Next What is being evaluated and why? v · What do participants know that they did not know before? · To what extent are they able to perform the objectives? · To what degree does the program show that it has met its goal? · What is the effectiveness of the training provider? Assess ability of participants to transfer their new knowledge to the v workplace. · Questionnaires to elicit participants’ feelings about the program content, instructional method, and the instructor · Questionnaires or interviews to elicit comments from stakeholders · Feedback from instructors on effectiveness of the instructional curriculum and the usefulness of specific materials and activities

  8. Prev Return Program Evaluation Cont’d Provide a written report of evaluation results. v · Show the ways in which the goals have been met and the areas in which further training may be needed. Conduct Periodic Follow-up (If feasible). v Are participants continuing to apply the language in the ü workplace? In what way has the participants’ transfer of knowledge impacted ü the organization (efficiency, safety, customer relations, etc.)?

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