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QPR ScoreCard. QPR Software Plc through TranZen Inc. viet.tran@tranzen.ca. Why Executing the strategy with Balanced ScoreCard gives Tremendous results?. ”90% of organizations fail to execute their strategies.” ”95% of the typical workforce don’t understand their organization's strategy.”

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qpr scorecard

QPR ScoreCard

QPR Software Plc

through TranZen Inc.

viet.tran@tranzen.ca

why executing the strategy with balanced scorecard gives tremendous results
Why Executing the strategy with Balanced ScoreCard gives Tremendous results?
  • ”90% of organizations fail to execute their strategies.”
  • ”95% of the typical workforce don’t understand their organization's strategy.”
  • 70% of organizations do not link middle management incentives to strategy

(Dr.David P. Norton, 2002)

link vision to measures

Link vision to measures

Vision targets

VISION

Overall

targets

How do we get there?

STRATEGY

Where is the

organization going?

Strategic

targets

CRITICAL

SUCCESS

FACTORS

What do we have

to do well?

How do we measure

that it goes well?

Operative

targets

INDIVIDUAL

MEASURES

Action Plan, Comments

balance the perspectives
Financial

If we succeed financially,

how will we look to our owners?

Balance the perspectives

Yesterday

Customer

To achieve the vision,

how must we look to our customers?

Process

To satisfy our

customers, in which

processes should we excel?

Today

Tomorrow

Employees

To achieve our vision, how can we ensure that our employees are continuously developed and being positive?

Development

To achieve our vision, how can we secure that our performance is continuously improved?

the benefits of balanced scorecard 1
The benefits of Balanced ScoreCard (1)
  • Implements strategy
    • Strategy becomes part of every day actions
    • Strategy becomes the property of every employee
  • Communicates targets
    • Increases efficiency by clarifying targets
    • Increases motivation (when connected to bonus system)
    • Increases commitment - if you don't understand, you can't be committed
the benefits of balanced scorecard 2
The benefits of Balanced ScoreCard (2)
  • Target-setting is done from every perspective
    • Balanced follow-up on performance
    • Enables quick reaction to changes
  • Identifies business drivers
    • Moves the focus from financial figures to those figures that really guide the business
    • Management focus is transferred from has-been-done management to will-be-done management
  • Enables fast reaction to changes
qpr scorecard is used to
QPR ScoreCard is used to...

PLAN – form a winning strategy and align objectives with the strategy

IMPLEMENT – Implement the Balanced ScoreCard methodology efficiently

COMMUNICATE – Communicate the strategy and targets effectively to all employees

COMMIT PEOPLE – People align their own activities with the strategy and achieve better results

benefits from day one
Benefits from Day One
  • ”I can save time, save money, and make money from the very beginning.”
    • Low level of IT support needed
    • Easy to learn, develop and utilize
    • Scorecards are instantly visible in the web
    • Effective goal deployment from the very beginning
high return on investment
High Return on Investment
  • ”QPR ScoreCard works - I can make money with it!”
    • Payback time less than a year
    • ROI 133% / year
    • Remarkable time-savings

 Top management decision-making process becomes more efficient

(Ben Patterson, Unisys)

commit people on organizational targets
Commit People on Organizational Targets
  • Efficient web deployment with interactive user interface
  • Personalized content with QPR Portal
  • Integrate the system into everyday tasks and operations
  • ”Push” information via e-mail
10 000 users in 500 organizations
10.000+ users in 500+ organizations
  • Swisscom
  • Astra Zeneca
  • Arla Foods
  • Stora Enso
  • Grafobal
  • Spinea
  • Celero Support
  • NCC
  • SCC Viatek
  • US Marine Corp.
  • The Finnish Defence Forces
  • Unisys
  • American Red Cross
  • Finnair
  • Fortum
  • HEX
  • DST Systems
  • Electrolux
  • RAG INFORMATIK GmbH
  • Spenncon AS
  • BAX Global
  • I.D.C. Holding

4th Q 2002, UNDP announced the implementation of QPR BSC for over 100 offices worldwide

qpr scorecard 7 2 introduction

QPR ScoreCard 7.2 Introduction

Collaborative Management Software Committing People to Objectives

qpr scorecard collaborative management software committing people to objectives
QPR ScoreCard Collaborative Management Software Committing People to Objectives

Create Strategy Awareness

  • Performance mgmt Web Portal
  • Strategy Maps
  • Strategy documents

Commit People to Objectives

Integrate Performance Management to Your Organization

BALANCED

QPR ScoreCard

  • Design & Communication of Management Processes
  • Links to documents & applications
  • Clear, quantitative target setting
  • Personalization of BSC information
  • Interactive feedback & action planning

SCORECARD

Execute Strategy

Monitor, Analyze & Benchmark Performance

  • Cascading Scorecards
  • Warnings and E-mail alerts
  • Personal Scorecards
  • Data visualization & trends
  • Consolidation & Drill-Down
  • Briefing Booklets
  • Reports
collaborative management software

Collaborative Management (QPR 7)

Corporate Performance Management (CPM)

QPR Collaboration

Portal

QPR ScoreCard Performance Management

QPR ProcessGuide Process

Management

Integration

CRM

Reporting

Budgeting

ABC

Workflow

automation

ERP

Legacy systems

Collaborative Management Software
qpr 7 is the leading collaborative management software
QPR 7 is the leading Collaborative Management Software

Management based on:

QPR 7 supports:

Action

Focused feedback,shared Best Practises, aligned actions, alerts

Decision

Insight

Focused feedback, shared Best Practises, risk identification

Collaboration

Knowledge

Strategy maps, process maps, Briefing Booklets, personalized informations

Communication

Information

Measures, documentation, detailed process maps

Structuring

Data

Distributed data gathering, Integration

Collection

benefits of qpr 7
Benefits of QPR 7
  • Interactive - Commit People to Objectives
    • Strategy-driven action
    • Set targets and achieve them
    • Communicate through action planning and commenting
  • Efficient - Get results fast
    • Easy and quick modeling of scorecards
    • Visual and clear presentation
    • Up-to-date information delivery on the web
    • Email alerts for quick reaction time
  • Flexible – Meets Your Needs
    • Customizable terminology and graphical symbols
    • Scalable from standalone to corporate level balanced scorecard application
  • Cost Effective – Enjoy Low TCO and Fast ROI
    • Less reporting, better information
    • Automatic updates from variety of data sources
    • Spend less time in measuring and more time in analyzing
deploying qpr scorecard
Deploying QPR ScoreCard

BSC Developer

BSC Owner

Interest Group / Stakeholder

  • Create strategy maps
  • Create scorecards
  • Define measures
  • Set up consolidations
  • Manage Users rights
  • View and analyze
  • Update values
  • Create comments
  • Create action plans
  • Upload Documents
  • Review performance
  • Analyze strategy
  • Create action plans
  • See strategy in action

QPR ScoreCard D-Client

QPR Collaboration Portal

QPR Collaboration Portal

web based management portal
Web based Management Portal

All Strategy and Process knowledge delivered through one easy to use Web Portal

powerful personalization of portal
Public bookmarks

Personal home and default pages

My Responsibilities

Customizable analysis view

Powerful Personalization of Portal
web based discussion action planning with file attachments
True intercative feedback channel!

Give comments, analyse performance, create and assign action plans.

Break down action plans to tasks. Attach project plans to your action plans.

Gather & distribute best practise lessons

Web-based Discussion & Action Planning with File Attachments
web enabled briefing booklets 2
Web-enabled Briefing Booklets (2)

Creating a booklet:

  • Browse and "shop" for the desired content (Add to Basket)
  • Create booklet and pages
  • Place content from basket on pages
  • Publish booklet

Reading a booklet :

  • Open booklet notifications email and click on link
  • Turn page
fully customizable measurement system
Fully customizable measurement system

What to measure?

How to measure?

How often?

risk management
Risk identification

Risk classification

Impact assesment

Risk mitigation

Risk mgmt documentation

Risk Management
fully customizable measurement system34
Fully customizable measurement system

What to measure?

How to measure?

How often?

qpr collaboration portal
QPR Collaboration Portal

Inter-/Intra-/Extranet

Corporate Network

ERP

CRM

QPR Application Server / Web Application Server

QPR Collaboration Portal

SCM

Documents

DB

(SQL, Oracle, …)

QPR SC Development Client

qpr scorecard integration
QPR ScoreCard - Integration
  • User Interface Integration
    • Linked Reports (e.g. Crystal Reports, Business Objects etc.)
    • Linked documents (e.g. MS Office)
    • PIM Applications (e.g. Lotus Notes, MS Outlook)
    • Portals (e.g. Corporate Intranets)
  • Data Integration
    • Data imports from ERP-, CRM-, Financial Systems(e.g. SAP, Siebel, Peoplesoft etc.)
    • Cross application reporting (e.g. Crystal Reports, Business Objects etc.)
  • User Management Integration
    • LDAP / Windows NT / Active directory Integration
  • QPR API (Application Programming Interface)
bsc software classification source gartner group
BSC Software Classification(source: Gartner Group)

Corporate Performance Management Suites

Full Integration(Closed Loop)

Broad

QPR ScoreCard

Scope of implementation

Degree of integration

Low(Analytical)

Focused

Business Intelligence Tools

Balanced Scorecard Applications

Required IT Support / Skills Required Customisation

Low

High

what do i get the key benefits of qpr scorecard

QPR ScoreCard

SAP

Hyperion

PBViews

Oracle

MS Office

What do I get?The Key Benefits of QPR ScoreCard

Communicate Targets Effectively

  • Low IT overhead
  • Fast building of scorecards
  • Easy-to-use
  • Automatic web delivery
  • Efficient web deployment
  • Personalized information
  • Customizable to customer needs
  • ”Push” information with e-mail alerts

Short Time-to-benefits

how does it work the key features of qpr scorecard

QPR ScoreCard

SAP

Hyperion

PBViews

Oracle

MS Office

How does it work?The Key Features of QPR ScoreCard

Scalability

  • ”MS Office”-style clients
  • Intuitive web interface
  • Easy to install
  • Personalized information in the web
  • Scales down to standalone usage
  • Scales up to corporate wide usage
  • Large amount of users, large models
  • Available as ASP

Ease of Use

does it work in the future too vendor and technology

QPR ScoreCard

SAP

Hyperion

PBViews

Oracle

MS Office

Does it work (in the future too)?Vendor and Technology

Vendor Commitment

  • ”Windows – independent” technology
  • Any major web browser
  • Any major web server
  • Any major database
  • Integrate seamlessly to corporate intranet
  • Big enough (QPR has a good size)
  • Small enough (to be flexible and agile)
  • Right product mix (important one, but not the last straw)

Open, independent application

how much does it cost financial justification

QPR ScoreCard

SAP

Hyperion

PBViews

Oracle

MS Office

How much does it cost?Financial Justification

Low Total Cost of Ownership

  • Direct financial savings in data gathering and reporting
  • The benefits of BSC
  • Committed people make huge impact on business success
  • Fast implementation
  • No IT maintenance work
  • License cost is a small fraction of TCO

High Return on Investment

user types
User Types
  • Utilizers
    • DECISION MAKERS ARE IN THIS CATEGORY!
    • Web Client
  • Developers
    • Model builders
    • DClient
  • IT Administrators
    • Install and administrate the system
why executing the strategy with balanced scorecard gives tremendous results46
Why Executing the strategy with Balanced ScoreCard gives Tremendous results?
  • ”90% of organizations fail to execute their strategies.”
  • ”95% of the typical workforce don’t understand their organization's strategy.”
  • 70% of organizations do not link middle management incentives to strategy

(Dr.David P. Norton, 2002)