MBA/MIS 513

1. MBA/MIS 513 Class # 7 September 18, 2008

2. Tonight • Guest Speaker • Anup Sharma • Case Discussion • Knowledge Management • IT Innovation (Book C) • IT Project Initiatives – Last Project Discussion

3. Anup Sharma CIO GE – Hitachi Nuclear Fuels BS – MIS – Huntington College GE’s - Information Management Leadership Program UNCW – Board of Director WHQR – Friends of WHQR Board Member + Tries to find time for his wife and young daughter

4. Upcoming events • Last two cases on Monday • The Data Mining Case not in your packet, did not get permission to print • Use R0305H as the case # at Harvard online • Teams meet (IT Project Teams) • Test on Thursday (will have a study guide on Monday)

5. Class Participation Points • 20 points per input into case discussion (max of 3); can only earn max of 1 per case. • 5 points per ‘case mini quiz’, total available at end of next Monday:12 x 5 = 60 • Instructor can add up to 10 more points

6. Knowledge Management Rebekah, Mike, Tom, Ross, Sara, Adam

7. IT Project Teams Comprised of: - One MBA Candidate - One MS CSIS Candidate Ask for help for the ** items on the next slide

8. To meet expectations:(Sward book, Chapter 2, Figure 2.3) • Executive Summary (1 page) • 1. Understand Customer Needs – what is the problem to be solved? • 2. Define Requirements – what should the system do ** help • 3. Propose Solution (what is needed to complete this project) ** help • 4. Estimate ROI & other financials ** help with cost estimates • 5. Assess Merit (Benefits to organization – what part of IT strategies does this project meet)

9. Appendix for items provided by IT co-worker 3. What technical requirements (hardware / software) are needed to solve meet user needs 4. What costs can be identified that will be used in the ROI, potential help to identify and quantify intangibles

10. Building a culture of IT-Bus Mgr Relationships Create a Project Culture CommunicateCommunicateCommunicate Describe andDisplay the DesiredBusiness Process Evaluate –continuous improvement Develop theTechnicalScope Modify the systemto acceptablebusiness objectives Introduce thePrototype

11. Book C – Innovation & IT • Chapter 1 • Overview Innovation is the creation of something new that creates value for an organization Innovation enabling service environment

12. Innovation Capability Maturity

13. Types of innovation • Radical • Fundamentally change an industry and daily lives • Incremental • Small enhancements to radical innovations • Reapplication • Take an innovation from one domain to another

14. Innovation does not need to be wholesale

15. Investment in IT innovation 400 firms and their innovation investment *Doblin Group

16. Payback for IT Innovation Projects400 firms and their innovation investment *Doblin Group

17. Doblin Findings • Innovative efforts in the finance function (basic back office function) can lead to dramatic returns • Improvements in product performance lead to the lowest group returns • However – product development is important for long term health

18. IT Innovation • Phase 1 – Creation • How IT systems might stream line problem solving for customer service rep’s • Phase 2 – Adoption and Diffusion • IT efficiency (making older processes better) challenges • IT innovation

19. IT Obsolescence • Rate of change of IT capabilities • How to maintain ‘state of art’ • Real questions: • What is the right lag time for our systems? • What are the risks associated with lag times

20. Copy – Exactly? Duplicate the innovation process for other domains What does this mean for your organization?

21. Barriers • IT budgets are tight • Legacy System • Risk Aversion • Cultural Norms • We’ve tried that before • Not in the budget • Don’t have the expertise

22. We speak different languages

23. Business Value Indexes gets us all on the same page

24. Breakouts